Summary
Overview
Work History
Skills
Timeline

Bryana Amos

Norwalk,CA

Summary

Efficiently handles client inquiries, billing, and administrative tasks. Familiar with contracts and other documents impacting billing processes. Prepares professional statements and business correspondence. Billing expert with expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Recognized for collaborative teamwork, adaptability, and achieving organizational goals in billing, collections, claims, customer service, logistics, and operations.

Overview

19
19
years of professional experience

Work History

Billing Specialist

CSRT
10.2021 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Utilized various software programs to process customer payments.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Executed billing tasks and recorded information in company databases.
  • Verified the accuracy of accounts payable payments
  • Monitored customer accounts to identify and rectify billing issues
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
  • Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.

CSR Supervisor

LD Products
06.2018 - 03.2021
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Measured and improved customer satisfaction through feedback surveys and analysis.
  • Managed customer service budgets for cost-effective staff and resource allocation.

Collections Lead

Bank of America
01.2006 - 04.2010
  • Resolved escalated customer disputes through mediation techniques and creative problem-solving approaches that preserved business relationships while recovering due payments.
  • Collaborated with cross-functional teams to develop comprehensive debt recovery solutions for complex cases.
  • Analyzed aged receivable reports regularly to prioritize accounts requiring immediate attention.
  • Enhanced team performance by providing ongoing training and support to Collections Specialists.
  • Maintained accurate records of customer accounts, payments and payment plans.

Skills

  • Loading and Shipping Schedules
  • Claims processing
  • Billing Systems and Software
  • 3PL and LTL Knowledge
  • Excel Knowledge- v-look ups & Pivot Tabels
  • Stakeholder Relationships
  • Invoice processing
  • Logistics planning
  • Customer service
  • Claims processing
  • Month-end closing procedures
  • Collections
  • Audit procedures
  • Administrative support

Timeline

Billing Specialist - CSRT
10.2021 - Current
CSR Supervisor - LD Products
06.2018 - 03.2021
Collections Lead - Bank of America
01.2006 - 04.2010

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Bryana Amos