Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryana Arrizon

Buckeye,AZ

Summary

Seasoned Veterinary Technician with a proven track record at AVECCC, excelling in medical history collection and client education. Demonstrates strategic thinking and exceptional customer service, fostering significant repeat business. Skilled in both team building and controlled substance management, adept at enhancing customer and client relations through effective problem-solving and communication.

Overview

6
6
years of professional experience

Work History

Veterinary Technician

AVECCC
Buckeye, AZ
08.2023 - Current
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Delivered excellent service to pet owners to drive repeat business.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Veterinary Assistant

Blue Pearl Pet Hospital
Avondale, AZ
02.2022 - 08.2023
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Assisted veterinarians in examining animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.

Receptionist

Legacy Animal Hospital
Goodyear, AZ
09.2021 - 02.2022
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Assistant Manager

Family Dollar
Gila Bend, AZ
07.2018 - 10.2021
  • Created reports on sales trends, inventory levels, and financial data.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Education

High School Diploma -

Primavera Online Highschool
Az

Skills

  • Medical history collection
  • Controlled substance management
  • Client education
  • Medication dispensing
  • Recruiting and interviewing
  • Sales monitoring
  • Verbal and written communication
  • Marketing
  • Customer service
  • Strategic thinking
  • Team building
  • Customer relations
  • Problem-solving
  • Vendor relationship management
  • Workload management
  • Time management
  • Task delegation
  • Phone etiquette
  • Customer and client relations
  • Document management

Timeline

Veterinary Technician

AVECCC
08.2023 - Current

Veterinary Assistant

Blue Pearl Pet Hospital
02.2022 - 08.2023

Receptionist

Legacy Animal Hospital
09.2021 - 02.2022

Assistant Manager

Family Dollar
07.2018 - 10.2021

High School Diploma -

Primavera Online Highschool

Similar Profiles

CREATE PROFILE
Bryana Arrizon