Bryana McLean

• Provided excellent patient care and customer service, with special care to build patient relationships and ensure retention
• Praised for multitasking and excelling in a fast-paced environment, while employing exceptional customer service in a small healthcare setting
• Served as first point of contact (POC), greeting patients, answering phone inquiries, and booking consultations
• Monitored ZenDesk inbox, responding to patient voicemails and emails
• Extensive computer use, navigating multiple screens, and using various industry-specific software programs to check patients in, coordinate consultations, maintain patient records, and complete financial transactions using a digital point-of-sale (POS) system
• Assisted with prescription orders and dispensed medication
• Processed and finalized purchases, ensuring accurate charges during cash and debit transactions
• Offered technical support to those unfamiliar with the technology
• Maintained accurate and confidential patient records in compliance with HIPAA regulations

• Greeted every customer with warm greetings and inquiries about the store experience
• Quickly and efficiently processed purchases using a point-of-sale (POS) system, ensuring correct credit, debit, and cash transactions
• Promoted and sold store credit cards, exceeding sales expectations
• Maintained a clean and organized checkout aisle and register
• Returned items left at checkout to the correct departments
• Promptly and politely responded to customer questions, complaints, and concerns

• Received and answered inbound appointment requests via email and cross-platform messaging software
• Interacted with notaries and sales representatives of law firms, building long-lasting relationships with all client parties
• Maintained long-term relationships by prioritizing transparency, accessibility, and responsiveness to ensure a positive experience
• Data entry of necessary information, including names, addresses, meeting dates and times, types of service, outcomes and conflicts, and the originating law firm, while maintaining strict regulatory formatting
• Extensive computer use navigating multiple screens and various industry-specific software programs
• Searched for qualified independently contracted notaries within a known network, dependent upon location, experience, pricing, and availability
• Negotiated pricing for specific services, such as notarizing documents, witnessing signatures, or verifying the authenticity of legal agreements
• Provided legal documents, checklists, and instructions, double-checked for accuracy before being sent via email
• Scheduled, rescheduled, and facilitated changing of meeting dates and times based on the cross-functional availability of clients, their personal lawyers, law firm sales representatives, and notaries
• Ensured successful completion of notary meetings, and documented outcomes, maintaining accurate records for client, notary, and law firm interactions
• Received legal documents, revised documents to include necessary information through data entry and strict formatting, then proofread and edited for accuracy and completion
• Closed out signing orders with applicable notes, pricing adjustments, and invoices
• Provided customer service to notaries with questions regarding procedures and payment
• De-escalated conflict between law firms, notaries, and civil customers

• Created and updated physical employee records and digital letters to ensure current, accurate, and compliant documentation
• Provided administrative and payroll support to office staff and employees
• Offered office-wide software technical support with basic troubleshooting, and training for Microsoft Office and business-specific software
• Extensive computer use navigating multiple screens and various industry-specific software programs
• Prepared and distributed team-based communications
• Sorted, opened, and routed incoming correspondence and deliveries
• Conducted payroll activities, including inputting timecards, managing associate direct deposits and prepaid cards, and investigating missing hours
• Monitored office supplies by checking inventory weekly and assisted in placing orders when stock levels were low
• Greeted patrons and offered immediate assistance by asking open-ended questions
• Assisted potential associates with applications and basic language and career aptitude assessments
• Screened and transferred incoming calls, took messages, and transmitted information and documents to internal personnel as the point of contact for the office
• Maintained digital and physical files and records by implementing effective filing systems to improve efficiency and confidentiality

• Cold called potential customers by contacting administrative staff, middle management, and business decision makers
• Managed daily applications and warm leads using various systems, including Microsoft Excel, Microsoft Outlook, CRM software, and in-house industry-specific software
• Extensive computer use navigating multiple screens and various industry-specific software programs, like email, spreadsheets, CRM system, and digital point-of-sale (POS) system
• Acted as the first point of contact (POC), providing education on the company and the application process
• Consulted with business owners or decision-makers to understand their financial goals and needs, and developed a plan of action
• Communicated the significance of business credit within their specific industry and business size
• Offered customized options tailored to the customer’s needs and long-term goals
• Negotiated pricing and terms tactfully
• Cultivated enduring customer relationships through follow-up emails, phone calls, scheduling additional meetings, and implementation of CRM software
• Consistently met and exceeded sales performance expectations
• Addressed complex customer concerns to minimize customer churn and encourage client retention
• Adhered to federal and company regulations, policies, and procedures, safeguarding confidentiality and reducing liability

• Greeted every customer with warm welcomes and asked about their store experience
• Efficiently processed purchases using a point-of-sale (POS) system
• Promoted and sold store credit cards
• Maintained a clean and organized checkout aisle and register
• Returned items left at checkout to their correct departments
• Promptly and politely responded to customer questions and concerns
• Assisted with training and mentoring newer cashiers
• Handled returns, exchanges, and money order purchases at the Customer Service Desk, as needed

(35P) Cryptologic Linguist, Honorably Discharged

Student:

• Attended intensive Arabic language classes
• Participated in immersive language activities
• Completed assigned homework and language exercises
• Engaged in physical training and military drills to maintain fitness and discipline
• Maintained personal and communal living spaces to military standards
• Adhered to institute regulations and protocols
• Participated in cultural awareness sessions and additional military training as required
• Demonstrated respect, discipline, and a strong work ethic while representing the branch of service.

Guard Duty:

• Enforced security protocols at the Defense Language Institute.
• Monitored and controlled access to institute facilities.
• Conducted regular security patrols and inspections.
• Responded to security incidents and emergencies in a timely fashion.

BOSS (Better Opportunities for Single Soldiers) Event Promoter:

• Promoted and organized events and activities for single soldiers at the Defense Language Institute.
• Engaged with fellow soldiers to gather input and ideas for events.
• Collaborated with BOSS program coordinators to plan and execute events.
• Encouraged participation and fostered a sense of community among single soldiers.

• Took orders from customers and retrieved orders from the bartender, navigating stairs and large crowds over a span of three floors
• Provided personalized service with at-table bottle service
• Ensured customer satisfaction by offering specialized attention and diffusing any irate situations
• Kept all areas clean and ensured customers were not over-served, per regulations

• Promptly answered high-volume inbound customer calls from those needing assistance with prepaid cellular phone service, device troubleshooting, and billing
• Used the company’s troubleshooting resolution tree to evaluate technical issues and leveraged personal expertise to find solutions
• Extensive computer use navigating multiple screens and various industry-specific software programs and CRM system
• Explained plan and billing charges in detail, upsold services, and promoted discounts to enhance customer satisfaction and increase sales
• Addressed outages and promoted additional products and services to increase customer spending

• Continued education in Biology, Theological Studies, and Human Anatomy.
• GPA: 3.76

• Continued education in Math, Spanish, Psychology, and Research and Composition for Change
• GPA: 3.42
• Dean’s Honors List, Fall 2021

• Continued education in Foreign Language and Culture, Arabic (Modern Standard)
• Achieved a Defense Language Aptitude Battery (DLAB) score qualifying for Category V languages (the highest difficulty level).
• BOSS (Better Opportunities for Single Soldiers) Organization Member