Bryan A. Devaney Jr
Murrieta,CA
Summary
Organized team leader builds positive rapport, inspires trust, and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Shopper & Delivery Driver
Instacart & Uber
09.2023 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Consistently met deadlines and quality goals for accuracy and timeliness
- Tracked substitutions and informed customers of changes
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Assistant Manager (in Training)
Farmer Boys
07.2021 - 09.2023
- Trained & mentored new employees to maximize team performance
- Excelled in every restaurant position, regularly backed up both kitchen & front line staff
- Efficiently acted as kitchen manager during short staffed days, guiding my kitchen team to faster times through careful delegation
- Managed schedules, accepted time off requests, found coverage for short shifts
- Kept employees operating productively by working on tasks to meet business and customer needs
- Supervised employees by overseeing quality compliance with its company standards for food & services
- Routine register counts before & after shifts, logged data into register count spreadsheet
- Processed any register either short or over $100, notifying my supervisor if either of these occur
- Reviewed sales data after every shift, identifying how well my location did for the day (compared to monthly average)
- Inputted daily P&L reports
- Developed plans to increase customer service efforts, which directly led to a spike in monthly sales
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Associate
Del Taco
07.2021 - 08.2022
- Conduct Health, safety, & sanitation process evaluations to identify & remedy any health violations
- Promote positive atmosphere while going above & beyond to guarantee each customer received exceptional food and service
- Delivered in depth training to workers in food preparation & customer facing roles, to promote strong team performance
- Built positive relationships with customers to increase repeat business
- Mentored new team members on POS systems, customer service strategies, and sales/time goals
Team Trainer
Dollar Tree
09.2020 - 07.2021
- Routinely stocks aisles throughout the store
- Provided excellent customer service to any customer with questions
- Regularly filled in for cashiers on sick time
Team Leader/Trainer
Target
05.2020 - 07.2021
- Cross-Trained existing employees to maximize team agility & performance
- Greeted customers with smiles, while providing friendly service to professionally handle every customer need
- Analyzed inventory to identify excess, slow-moving products
- Oversee the disposition of obsolete inventory
- Enhanced performance of receiving dock associates through training, guidance, & motivation
- Trained new staff on job duties, company polices, & safety procedures for rapid onboarding
Operations Team Manager
Kosher Snack Box
01.2019 - 05.2020
- Directed work of efficient administrative team (small business) by maintaining accurate sales data, inventory, and order documentation
- Inputed & analyzed P&L reports
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Orchestrated routing by producing accurate shipping documentation & packaging labels
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary & communicating variances to customers.
Associate
Walmart
06.2018 - 01.2019
- Greet guests with a smile, offer help to anyone with questions
- Provide friendly & professional service while cashing out customer orders
- Routinely do parking lot checks, to round up shopping carts
- Check customer receipts, to ensure no product is unlawfully being taken
- Stock shelves of grocery aisles, identifying & noting slow moving products
- Helping new employees understand shipping labels & basic stocking knowledge
Education
Associate of Applied Science - Business & Economics (Some College)
Saddleback College
Mission Viejo, CA06.2024
Skills
- Customer-Oriented
- Detail-Oriented
- Excellent Work Ethic
- Continuous Development
- Problem-Solving
- Process Improvement Solutions
- Employee Training
- Critical Thinking
- Teamwork and Collaboration
- Excellent Communication
Timeline
Shopper & Delivery Driver
Instacart & Uber
09.2023 - Current
Assistant Manager (in Training)
Farmer Boys
07.2021 - 09.2023
Associate
Del Taco
07.2021 - 08.2022
Team Trainer
Dollar Tree
09.2020 - 07.2021
Team Leader/Trainer
Target
05.2020 - 07.2021
Operations Team Manager
Kosher Snack Box
01.2019 - 05.2020
Associate
Walmart
06.2018 - 01.2019
Associate of Applied Science - Business & Economics (Some College)
Saddleback College
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