Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Receptionist
Bryana Exum

Bryana Exum

Fayetteville,NC

Summary

Proven leader in customer service, adept in complaint resolution and call center operations, significantly enhanced customer satisfaction at Walgreens. With a talent for clear communication and a knack for de-escalation techniques, I excel in fast-paced environments, ensuring both team efficiency and elevated client relations. My approach combines administrative support with active listening, driving positive outcomes and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

Walgreens
06.2021 - 04.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Lowe’s
12.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Administrative Assistant Intern

Operation Inasmuch
08.2020 - 11.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.

Student Manager

Aramark
08.2017 - 07.2020
  • Trained staff in department procedures and requirements to build cohesive and successful team.
  • Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.
  • Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving institutional goals.
  • Kept facility clean and neat with regular attention to maintenance demands.
  • Arrived on-time for every shift and prepared supplies for early morning activities.
  • Oversaw discipline procedures, ensuring fair treatment of all parties involved while upholding established policies.
  • Managed various administrative tasks for efficient operation of the campus, including budgeting, scheduling, and reporting.
  • Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.

Assistant Manager

Domino's Pizza
06.2013 - 07.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Developed strategy to increase sales and drive profits.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Bachelor Of Science - Healthcare Administration

Fayetteville State University
Fayetteville, NC
05.2021

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Call center experience
  • Telephone Etiquette
  • Clerical Support
  • Administrative Support
  • Excellent written and oral communication
  • Complaint Handling
  • Complaint resolution
  • De-Escalation Techniques
  • Active Listening
  • Call Center Operations

Work Preference

Location Preference

Remote

Important To Me

Work-life balance401k matchPaid time offFlexible work hoursWork from home optionPaid sick leave

Timeline

Customer Service Specialist

Walgreens
06.2021 - 04.2024

Cashier

Lowe’s
12.2020 - 04.2021

Administrative Assistant Intern

Operation Inasmuch
08.2020 - 11.2020

Student Manager

Aramark
08.2017 - 07.2020

Assistant Manager

Domino's Pizza
06.2013 - 07.2017

Bachelor Of Science - Healthcare Administration

Fayetteville State University

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Bryana Exum