Bryana Frost
Golden Valley,AZ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Eagle MotorSports
Bullhead City, AZ
09.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Processing Team Lead
Vertical
Needles, CA
04.2019 - 09.2021
- Lead team of processors in daily workflow activities, ensuring quality standards and deadlines are met.
- Develop processes for improving efficiency within the processing team.
- Enforce safety regulations among processing personnel to ensure a safe working environment.
- Collaborate with other departments to develop strategies for streamlining operations across the organization.
- Troubleshoot technical issues that arise during the course of normal operations.
- Monitored data inputs to manage and maintain accuracy.
- Identified system data, hardware or software components to meet user needs.
Store Associate
C&D Feeds
Mohave Valley, AZ
12.2016 - 03.2019
- Kept records of feed loaded, including type and quantity.
- Assisted in unloading and sorting incoming feed shipments.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Assisted in the adoption process by introducing potential owners to adoptable animals.
- Socialized animals to prepare for adoption.
Professional Dog Groomer
PetSmart Charities
Bullhead City, AZ
05.2014 - 06.2016
- Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
- Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
- Provided advice on pet nutrition, behavior and general care.
- Kept accurate records of services performed for each animal.
- Maintained a clean work environment throughout the day.
- Assisted with scheduling appointments while ensuring efficient workflow.
- Created customized haircuts based on individual breed standards or client requests.
- Monitored animals for signs of stress or discomfort during grooming sessions.
- Provided additional services such as teeth brushing or flea treatments upon request.
- Participated in ongoing training courses to stay up-to-date on industry trends.
- Bathed and groomed pets using gentle techniques.
Education
High School Diploma -
Clovis West High School
Fresno, CA06.2012
Skills
- Cost Reduction
- Product and Service Knowledge
- Operations Management
- Team Motivation
- Animal Care and Maintenance
- Lifts up to 100 Pounds
- Forklift Operation
Affiliations
- I currently have a small hoby farm with hogs, horses, goats, and a donkey.
References
References available upon request.
Timeline
Assistant Manager
Eagle MotorSports
09.2021 - Current
Processing Team Lead
Vertical
04.2019 - 09.2021
Store Associate
C&D Feeds
12.2016 - 03.2019
Professional Dog Groomer
PetSmart Charities
05.2014 - 06.2016
High School Diploma -
Clovis West High School
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