Bryana Harris
New Britain
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Reliable medical office professional offers 2 years of experience working in busy settings with high patient volumes. Enthusiastic Medical Receptionist communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Connecticut Children's Medical Center- Orthopedic
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported office staff and operational requirements with administrative tasks.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
PM Pediatrics
01.2023 - 06.2024
- Called patients to confirm scheduled appointments and obtain additional details.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Compiled and coded patient information or data in appropriate computer system.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Verified insurance coverage for appointments and collected co-payments as required.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
Medical Receptionist
Zybs medical group
07.2022 - 10.2023
- Called patients to confirm scheduled appointments and obtain additional details.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Ordered and maintained supply inventory for medical office.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Front Desk Receptionist
Best Western Hotel
02.2022 - 10.2023
- Check guest in, take all credit card payments, register people in the system, follow all privacy policy, make sure all guest information is correct, billing statements are correct
Store Manager
Taco Bell
10.2021 - 01.2023
Food and Nutrition Associate
Hartford Hospital
04.2020 - 10.2020
- Per Diem, Deliver and build food trays based off guest diet plan, report all issues to supervisor, follow OSHA, HIPPA and all hospital policys.
Education
HSD -
East Hartford High School
Skills
- Microsoft (4 years)
- Food Safety
- Kitchen Experience
- Food Preparation
- Cleaning Experience
- Cashiering
- Cooking
- Busser
- Serving Experience
- Kitchen Management Experience
- Culinary Experience
- Food Service
- Restaurant Experience
- Meal Preparation
- Banquet Experience
- Retail Sales
- Inventory Control
- Caregiving
- Guest Services
- Microsoft Word
- Food Production
- Supervising experience
- Customer service
- Medical Receptionist
- Medical Billing
- Insurance Verification
- Medical Coding
- EMR Systems
- Payment Collection
- HIPAA Compliance
- HIPAA Guidelines
- Front Desk Operations
- Co-Payment Collection
- Electronic Medical Records
Certification
- ServSafe Manager
- CPR Certification
Certification Dates
- ServSafe Manager, 10/01/23, 10/01/25
- CPR Certification
Timeline
Medical Receptionist
Connecticut Children's Medical Center- Orthopedic
01.2024 - Current
Medical Receptionist
PM Pediatrics
01.2023 - 06.2024
Medical Receptionist
Zybs medical group
07.2022 - 10.2023
Front Desk Receptionist
Best Western Hotel
02.2022 - 10.2023
Store Manager
Taco Bell
10.2021 - 01.2023
Food and Nutrition Associate
Hartford Hospital
04.2020 - 10.2020
- ServSafe Manager
- CPR Certification
HSD -
East Hartford High School
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