Bryana Hitchens
Dallas,Texas
Summary
A multifaceted professional with several years of experience managing complex administrative tasks. Gifted at problem-solving, organizing projects, and forward-thinking. Confident in my ability as an Executive Assistant to contribute to the efficient operation of any executive team independently or collectively.
Overview
11
11
years of professional experience
Work History
Executive Assistant to the Managing Director
American Airlines
Fort Worth, Texas
12.2024 - Current
- Served as a liaison between the executive staff, the team members and other departments and divisions within the organization.
- Coordinated all incoming correspondence from internal and external contacts on behalf of the Managing Director. Including scheduling meetings, preparing agendas, and taking minutes.
- Organized and managed travel arrangements for the Managing Director, including flights, hotels and transportation.
- Assisted in the preparation of documents related to projects assigned by the Managing Director or his team members.
- Handled confidential information with discretion and integrity.
- Processed payroll information, including tracked vacation accruals and sick leave balances for over 100 employees.
Executive Assistant
Purpose Paints LLC
Columbus, OH
05.2021 - Current
- Transformed Purpose Paints LLC by implementing a repurposed business plan and scaling from residential to commercial services
- Achieved a 100% customer growth rate within the first two years through effective leadership of marketing, sales, and social media campaigns
- Managed all aspects of budgeting, accounting, financial planning, cost saving strategies, and operational logistics for the business
- Developed and implemented strategic plans aligned with business goals, resulting in an improvement in operational efficiency
Director Of Human Resources
Complete Healthcare for Women
Columbus, OH
02.2024 - 05.2024
- Led payroll and benefits administration for a multi-location private practice, while scaling operations from five to nine office locations
- Streamlined staffing processes, overseeing hiring, onboarding, and terminations to ensure smooth workforce transitions
- Developed and updated HR policies and procedures, ensuring compliance and enhancing operational efficiency
- Successfully wrote and submitted 46 grant applications, with funding decisions expected by early July, contributing to the practice's potential financial health
- Optimized staff schedules to maximize productivity and operational efficiency across multiple locations
Dental Assistant II
Nationwide Children's Hospital
Columbus, OH
05.2016 - 07.2021
- Directed administrative duties including appointment scheduling, phone inquiries, and patient records
- Collaborated with cross-functional teams to optimize patient care processes and enhance overall healthcare services
- Conducted patient consultations, prioritized tasks, and provided pre- and post-operative care
- Ensured compliance with healthcare regulations and implemented quality improvement initiatives
- Built and retained a loyal patient base through empathetic and caring service
Registration Coordinator
Nationwide Children's Hospital
Columbus, OH
12.2014 - 07.2017
- Efficiently pre-registered and registered patients, adeptly collecting accurate demographic and billing information
- Managed calls and effectively communicated with parents regarding healthcare needs, insurance, and billing inquiries
- Served as a proactive liaison between departments, ensuring streamlined and efficient patient access in the realm of health administration
Education
Master of Healthcare Administration -
Franklin University
Columbus, OH01.2024
Bachelor of Science - Applied Health Administration
Franklin University
Columbus, OH12.2021
Associate of Science - Business Management
Franklin University
Columbus, OH12.2021
Skills
- Customer Service
- Analytical Decision-Making
- Clear and Effective Communication
- Operational Management
- Team Leadership
- Deadline-oriented
- Financial Acumen
- Client Relations
- Problem-Solving
- Quality Improvement
- Stakeholder Collaboration
- Travel Coordination
- Schedule and calendar planning
- Strategic planning
Timeline
Executive Assistant to the Managing Director
American Airlines
12.2024 - Current
Director Of Human Resources
Complete Healthcare for Women
02.2024 - 05.2024
Executive Assistant
Purpose Paints LLC
05.2021 - Current
Dental Assistant II
Nationwide Children's Hospital
05.2016 - 07.2021
Registration Coordinator
Nationwide Children's Hospital
12.2014 - 07.2017
Master of Healthcare Administration -
Franklin University
Bachelor of Science - Applied Health Administration
Franklin University
Associate of Science - Business Management
Franklin University
Similar Profiles
Crystal Michelle BarayCrystal Michelle Baray
MSR Bank Secrecy Act - Compliance at American Airlines, American Airlines HDQMSR Bank Secrecy Act - Compliance at American Airlines, American Airlines HDQ
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
CRYSTAL FENNELCRYSTAL FENNEL
Airline-customer-service-agent/ Airline-Ramp Agent at US Airways American Airlines Piedmont AirlinesAirline-customer-service-agent/ Airline-Ramp Agent at US Airways American Airlines Piedmont Airlines
Asher OnserioAsher Onserio
Team Manager at Union Adventist University Soccer TeamTeam Manager at Union Adventist University Soccer Team