Bryana Jackson
Brooklyn
Summary
Human Resources/Senior management Professional with 10+ years of progressive experience in talent acquisition, employee relations, performance management,HR operations, strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
8
8
years of professional experience
Work History
Senior Manager, Human Resources
Catalyst Brands
05.2024 - Current
- Oversaw HR functions, demonstrating a comprehensive understanding of HR practices and ensuring legal compliance.
- Streamlined recruitment processes, resulting in more efficient hiring and onboarding.
- Coordinated HR compliance initiatives, maintaining up-to-date knowledge of labor laws and regulations.
- Managed employee data and HR records, ensuring confidentiality and accuracy.
- Supervise and support the HR team in the delivery of core HR functions including hiring, onboarding, benefits, employee records, and policy compliance.
- Partnered with leadership to implement and monitor HR strategies and initiatives that drive engagement, performance, and culture.
- Ensure company compliance with federal, state, and local employment laws and regulations.
- Managed employee relations issues, investigations, and disciplinary actions with professionalism and confidentiality.
- Led the performance review process and supported managers in addressing performance improvement plans.
- Developed strategic initiatives to enhance user experience and increase system efficiency across HR functions.
- Led implementation of HRIS solutions to streamline employee data management and reporting processes.
General Merchandise, Senior Executive Team Leader
Target
01.2022 - 05.2024
- Led a team of over 500 members in executing all general merchandise processes, including inbound operations, stocking, presentation, pricing, and inventory management.
- Drove store sales and margin growth by ensuring consistent product availability, accurate pricing, and visually appealing merchandise displays.
- Collaborated cross-functionally with other ETLs (e.g., Fulfillment, Salesfloor, HR) to ensure operational alignment and seamless guest experience.
- Used workload planning tools and metrics to optimize labor scheduling, increase productivity, and reduce backroom inventory levels.
- Trained and coached team members on best practices for safety, process compliance, and guest engagement.
- Monitored key performance indicators (KPIs) and implemented strategic actions to improve sales, reduce out-of-stocks, and enhance inventory accuracy.
- Developed and implemented training programs to enhance employee engagement and productivity.
- Led team of department leaders to optimize operational efficiency and drive sales performance.
Service and Engagement, Senior Executive Team Lead
Target
01.2020 - 01.2022
- Led the front-of-store experience, overseeing Guest Advocates and the Front End team to ensure friendly, efficient, and personalized service.
- Trained and coached team members on service standards, cash handling, point-of-sale systems, and guest engagement techniques.
- Monitored guest traffic and adjusted staffing to maintain optimal service levels during peak times and special events.
- Resolved escalated guest concerns with professionalism and a solutions-focused approach, driving loyalty and satisfaction.
- Implemented strategies to improve REDcard enrollment, guest satisfaction scores, and loyalty program participation.
- Collaborated with leadership to ensure execution of storewide promotions, events, and seasonal service initiatives.
- Led customer service initiatives to enhance team performance and improve customer satisfaction ratings.
- Developed training programs for staff to ensure consistent service delivery and adherence to company policies.
- Trained team members on best practices and safety protocols.
- Implemented feedback systems to gather customer insights, driving continuous improvement in service offerings.
Human Resources,Executive Team Lead
Target
04.2018 - 01.2020
- Led HR operational processes including staffing, scheduling, payroll, onboarding, and team member record maintenance with accuracy and efficiency.
- Partnered with store leadership to support team member lifecycle processes, ensuring timely communication and alignment with company policies.
- Facilitated new hire orientation and onboarding experiences to build team engagement and accelerate productivity.
- Monitored and executed payroll and timekeeping processes, ensuring compliance with labor laws and company standards.
- Supported leaders in workforce planning, staffing strategy, and team member scheduling to optimize labor and meet operational goals.
- Ensured HR systems (Workday, Kronos, etc.) were accurately maintained and updated in real time.
- Acted as a key resource for team members and leaders, providing guidance on Target policies, benefits, and workplace programs.
- Led team in executing operational strategies to enhance store efficiency and customer satisfaction.
- Mentored and trained new team members on company policies and best practices for optimal performance.
Education
Bachelor Degree - Psychology
CUNY York College
High School Diploma - undefined
Urban Assembly School for Law and Justice
Skills
- Conflict Resolution
- Work Planning
- Mentoring
- Talent Acquisition & Recruitment
- Training and Development
- Compensation and Benefits Administration
- Onboarding and Off-boarding
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Critical thinking
- Active listening
Timeline
Senior Manager, Human Resources
Catalyst Brands
05.2024 - Current
General Merchandise, Senior Executive Team Leader
Target
01.2022 - 05.2024
Service and Engagement, Senior Executive Team Lead
Target
01.2020 - 01.2022
Human Resources,Executive Team Lead
Target
04.2018 - 01.2020
High School Diploma - undefined
Urban Assembly School for Law and Justice
Bachelor Degree - Psychology
CUNY York College