Bryana Martinez
Fontana,CA
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven track record in money handling and implementing efficient operational practices, enhancing customer satisfaction. Bilingual in English and Spanish, skilled in training staff and optimizing processes to drive performance and maintain high standards of service.
Professional housekeeper/sanitation worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Accountant/Cashier
Antojitos Yanyo
08.2019 - 09.2025
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed training materials to enhance employee onboarding and performance.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Managed monthly financial closing processes to ensure timely and accurate reporting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Assisted customers with returns, refunds and resolving transaction issues.
- Scans items, provide change,balances drawer and processes card transacations
Housekeeper/Sanitation Worker
Bryana Cares Cleaning Services
05.2023 - 03.2024
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of sanitation.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Managed inventory of cleaning supplies, maintaining optimal stock levels for operational efficiency.
- Developed and implemented efficient cleaning schedules to maximize productivity during shifts.
- Established strong relationships with clients, receiving positive feedback for exceptional service delivery.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Cashier Team Leader/Customer Service Representative
Fiesta Foods
12.2017 - 04.2019
- Supervised cashier team to ensure efficient customer service and transaction accuracy.
- Trained new cashiers on point-of-sale systems and customer interaction protocols.
- Managed cash register operations, maintaining balanced drawers and accurate financial reporting.
- Implemented best practices for cash handling, reducing discrepancies and errors
- Answering phone calls ,transferring to correct departments 3
Education
High School Diploma -
Compton High School
Compton, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Basic computing
- Customer service-focused
- FLUENT IN English/Spanish
Accomplishments
- Promoted after 3 months
- Bonuses
- Raise
- Worker of the month
Timeline
Housekeeper/Sanitation Worker
Bryana Cares Cleaning Services
05.2023 - 03.2024
Assistant Manager/Accountant/Cashier
Antojitos Yanyo
08.2019 - 09.2025
Cashier Team Leader/Customer Service Representative
Fiesta Foods
12.2017 - 04.2019
High School Diploma -
Compton High School