Summary
Overview
Work History
Education
Skills
Timeline
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BRYANA MISKA

Loveland,Colorado

Summary

Resourceful General Manager driven to cut company costs and boost company revenue through innovative management techniques. Educational background includes business management degree with a concentration in the hospitality industry. Organized and diligent, with excellent written, oral, and interpersonal communication skills. Successful in building and motivating dynamic teams.

Overview

11
11
years of professional experience

Work History

General Manager

Taco Johns
01.2023 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Developed and implemented strategies to increase sales and profitability.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Office Manager

Full Service Garage Doors
01.2013 - 01.2024
  • Maintain records of goods ordered and received.
  • Interpreting policies and procedures to ensure mission and goals are achieved.
  • Proficient with QuickBooks, MS Office: Excel, Word, Outlook, & Power Point
  • Processing of Payroll, and Payroll liabilities
  • Ensuring compliance by providing proficient guidance of state and federal laws
  • Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements.
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
  • Complete required paperwork, such as work orders, according to services performed or required.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information,
    Education, take orders, and address complaints.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Collect, count, and disburse money, do extensive bookkeeping, and complete banking transactions.
  • Complete and mail bills, contracts, policies, invoices, or checks.
    Assist in Garage Door installation, service, and sales
  • Manage all advertising projections, cost, and strategies.

General Manager

Subway
01.2018 - 01.2023
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Schedule and direct staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage, and labor costs on a daily basis.
  • Overlooked quality control of food and customer service.
  • Recruiting and hiring of new employees.
  • Ensuring a high level of customer service and implementing company policies.
  • Responsible for inventory counts, ordering and entering in system.
  • Train workers in food preparation, service, sanitation, and safety procedures.
  • Resolve customer complaints regarding food service.
  • Perform responsibilities in accordance with all Company standards, policies, and procedures.
  • Used problem solving ability to analyze issues, create plans of action and reach solutions.
  • Responsible for counting cash drawers and ensuring accuracy of money, and bank deposits.

Area Manager

Subway
01.2014 - 02.2018
  • Supervised three location managers and managed one Subway location, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Exceeded sales forecast figures by 23% regularly through superior customer care.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Transformed underperforming teams into productive, profitable teams.
  • Schedule and direct staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage, and labor costs on a daily basis.
  • Ensuring a high level of customer service and implementing company policies.

Education

Associates of Arts Degree - Business Management

UNIVERSITY OF PHOENIX
Phoenix, AZ
2011

Skills

  • Strong verbal communication
  • Customer-oriented
  • Complex problem solving
  • Extremely self-motivated
  • Skilled in Quickbooks
  • Typing Skills
  • Talented multi-tasker
  • Staff training
  • Budgeting and cost control
  • Guest services
  • Inventory management systems
  • Restaurant operations
  • Point of Sale (POS) system operation
  • Friendly and helpful

Timeline

General Manager

Taco Johns
01.2023 - Current

General Manager

Subway
01.2018 - 01.2023

Area Manager

Subway
01.2014 - 02.2018

Office Manager

Full Service Garage Doors
01.2013 - 01.2024

Associates of Arts Degree - Business Management

UNIVERSITY OF PHOENIX

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BRYANA MISKA