BRYANA PORRAS
Albuquerque,NM
Summary
Detail-oriented Human Resource Benefits Specialist with 2 and half years in benefits coordination. Experienced skilled server at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Advocates positive relationships between employees, employers and insurance companies. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits Coordinator
Academy Dental Care
Albuquerque, NM
11.2023 - 03.2024
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Benefits Coordinator
Coronado family dental
10.2022 - 12.2022
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Benefits Coordinator
Festival Dental Group and Orthodontics
05.2020 - 09.2022
- Greeted patients and provided them with necessary paperwork to complete upon arrival
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions
- Provided administrative support such as filing patients, and updating patient information in the database
- Answered incoming calls from patients regarding insurance coverage or billing inquiries
- Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations
- Entered new patient demographics into computer system for medical record keeping purposes
- Reviewed patient records to check accuracy of information and implement updates
- Verified, updated and entered patient information into system
- Took customer payments and billed insurance companies for remaining balance
- Answered and managed incoming calls and emails
- Collected payments from patients and arranged payment schedules
- Scheduled cleanings and dental appointments for patients using appointment software
- Gathered medical information, dental health history and vitals from patients.
Dental Assistant
Rio Rancho Modern Dentistry & Orthodontics
06.2019 - 07.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Prepared dental materials such as, composite resin, impression material and cements for use by the dentist
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Educated patients on proper oral hygiene techniques and habits
- Maintained a neat, clean and organized environment throughout the office
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records
- Sterilized instruments according to established guidelines and protocols
- Kept accurate records of dental treatments provided for each patient's visit
- Instructed patients about postoperative instructions prescribed by their dentist
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review
- Prepared patients by explaining scheduled treatments and potential side effects
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Sterilized dental equipment using automatic washers to prevent cross contamination
- Took medical and dental history and recorded vital signs of patients
- Documented patient records during procedures and added notes taken to treatment chart.
Server
Rock and Brews
Albuquerque, NM
11.2018 - 05.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
Server
Gardunos Restaurants
Albuquerque, NM
05.2015 - 08.2018
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Maintained records of transactions made during shift as required by law or company policy
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Followed health safety guidelines when preparing and serving food products
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Handled money transactions accurately while following company procedures for handling cash payments
- Operated POS terminals to input orders, split bills and calculate totals
- Addressed complaints to kitchen staff and served replacement items
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Trained new employees on restaurant procedures and plating techniques.
Education
Dental Assisting -
Pima Medical Institute
10.2019
Associate of Business -
CNM Community College
Albuquerque, NM01-2018
High School Diploma -
Volcano Vista High School
05.2015
Skills
- Office Administration
- Problem solving
- Relationship Building
- Active listening
- Cash handling
- Teamwork
- Multitasking
- Training
- Conflict Resolution
- Telephone Etiquette
- Benefits Explanation
Certification
Dental Assistant, Rio Rancho Modern Dentistry & Orthodontics, 06/01/19, 07/31/20
Timeline
Benefits Coordinator
Academy Dental Care
11.2023 - 03.2024
Benefits Coordinator
Coronado family dental
10.2022 - 12.2022
Benefits Coordinator
Festival Dental Group and Orthodontics
05.2020 - 09.2022
Dental Assistant
Rio Rancho Modern Dentistry & Orthodontics
06.2019 - 07.2020
Server
Rock and Brews
11.2018 - 05.2019
Server
Gardunos Restaurants
05.2015 - 08.2018
Dental Assisting -
Pima Medical Institute
Associate of Business -
CNM Community College
High School Diploma -
Volcano Vista High School
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