Summary
Overview
Work History
Skills
Timeline
Generic

Bryana Reed

Belleville,MI

Summary

Proven leader in strategic planning and inventory management, significantly enhancing store performance and customer satisfaction at Starbucks. Skilled in fostering team collaboration and driving business development, my approach led to notable achievements in operational efficiency and safety standards, embodying a customer-oriented focus and a knack for policy implementation.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Starbucks
07.2024 - Current
  • Assisted the Store Manager in analyzing sales data and P&L statements to identify trends and make informed decisions for improving overall store performance.
  • Monitored Key Performance Indicators to assess partner and customer experience along with the business in order to identify opportunities for improvement.
  • Assisted the Store Manager in developing and executing store action plans and quarterly planning guides using data from Key Performance Indicators.
  • Built an intentional yet flexible calendar that addresses key priorities at an appropriate cadence following Starbucks' planning calendar.
  • Held SSV meetings to train and develop new procedures, tools, and resources to optimize operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among partners regularly, and awarding Partner of the Quarter.
  • Established great inventory management by ensuring inventory count completion, accurate ordering, and efficient stock organization using 5S and pars, delivery readiness, and maintaining to Siren's Eye expectations.
  • Managed staff scheduling to align with peak business hours and general business demands, along with accommodating vacation requests, preferred partner hours and availabilities.
  • Analyzed customer feedback and implemented strategies to improve the Starbucks Experience.
  • Conducted partner development conversations, advocating for and helping partners with their development and goals.
  • Held partners accountable by having coaching and performance conversations when operational standards or policies including living Our Mission are not being followed.
  • Assisted in interviewing, hiring and training of new partners across multiple locations.
  • Oversaw cash management and performed daily and weekly audits and monthly system checks.
  • Completed self store occupation assessments, along with creating and completing Close the Gap plans following health and safety audits.
  • Ensured cleanliness and food safety standards have been met amongst all areas to ensure a clean, safe, and ready environment.
  • Shared key information to all partners throughout multiple means of communication to ensure everyone is informed on goals and expectations to enable and elevate the Starbucks Experience.

Shift Supervisor

Starbucks
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered successful training to 4 shift supervisors during tenure, educating on successful work processes and productivity strategies.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Occasionally create schedules to secure adequate coverage and productive workflows.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Troubleshot equipment to keep operations running
  • Implemented policies and standard operating procedures for continuous improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed inventory needs including ordering, adjusting pars, receiving, analyzing and managing waste.
  • Manage and set up all launches
  • Create Store Action Plans and share with the team, creating goals and following up
  • Lead team/shift supervisor meetings
  • Analyzing and assessing COSD's to grow our business
  • Conducted performance reviews and provided partners with feedback and guidance to help with development

Shift Supervisor

Eastern Michigan University Dining/Starbucks
08.2019 - 04.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered successful training to more than 40 employees during tenure, educating on successful work processes and productivity strategies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Analyzed sales figures and identified areas for improvement.
  • Troubleshot equipment to reduce customer dissatisfaction
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Complete and process payroll needs
  • Create weekly schedules for 80-100 employees
  • Conduct and supervise Clean Plays to ensure store cleanliness

Skills

  • Inventory Management
  • Strategic Planning and Time Management
  • Customer-Oriented
  • Business Development
  • Safety Awareness
  • Performance Management

Timeline

Assistant Store Manager

Starbucks
07.2024 - Current

Shift Supervisor

Starbucks
04.2021 - Current

Shift Supervisor

Eastern Michigan University Dining/Starbucks
08.2019 - 04.2021

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Bryana Reed