Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

Bryana Saunders

Holly Springs,NC

Summary

Goal-oriented and passionate individual with a bachelor\'s degree in Health Systems Management from The University of North Carolina at Charlotte. Seeking an entry-level position with potential for advancement. Experienced in coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Demonstrates a track record of effective communication and multitasking to meet diverse administrative needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Durham Housing Authority
07.2024 - Current
  • Greet visitors, answer questions about agency services including explaining eligibility requirements and procedures to apply for services; refer individuals to other community housing and shelter agencies
  • Answer the phone and take messages; route calls and messages to appropriate staff
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Schedule appointments and maintain a calendar for program staff
  • Ensure voicemail messages are being answered in a timely manner
  • Prepare material (notices, bills, newsletters, brochures, correspondence, etc.) for mailing by addressing and stuffing envelopes, printing and affixing labels and applying postage with a postage machine; deliver mail to the post office
  • Compile, copy, sort, and file records of office activities, business transactions (e.g
  • Paid bills), and other activities, including sending and receive faxes; build and deliver monthly board of commissioner information packets
  • Receive requests for repairs from tenants, set up maintenance work orders in computer system by entering pertinent data, printing, and routing the work order to
  • Use WORD and EXCEL to prepare documents, record information and maintain records (e.g
  • Water, electricity, and gas usage by living unit; resident pet information.)

Bars Checker

The Bars Program
03.2024 - 05.2024
  • Conduct mock purchases of cigarettes, tobacco vape products and / or beer
  • Monitor retail and restaurant employees and see if they ask for customers' IDs before asking for money to finish the sale
  • Conduct regular visits to ensure proper use of the point of sale system and age

CIP/LIEAP Social Worker 2

Durham County Social Services
10.2023 - 03.2024
  • Interview clients via telephone & in - person to determine eligibility
  • Assist adults with low income energy issues
  • Complete & process applications in the Energy Program system
  • Refer clients to other community resources for assistance as needed
  • Scan documents into laserfiche

Retail Associate

Nordstroms
01.2022 - 08.2023
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of the register
  • Implemented merchandising displays and promotional products to meet marketing standards
  • Assisted in daily store recovery and replenishment

Cashier

Harris Teeter
10.2020 - 12.2021
  • Welcomed customers, offering assistance to help find store items
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Helped customers find specific products, answered questions and offered product advice
  • Learned roles of other departments to provide coverage and keep the store operational

HOST/WAITRESS

Another Broken Egg
01.2018 - 08.2019
  • Tracked seated guests and available seating using computer-based and mobile reservation software
  • Greeted incoming guests to escort to the assigned dining area and present menus
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Presented menus to patrons to answer questions about menu items and make recommendations
  • Took reservations and to-go orders to streamline the process for both customer and restaurant

Education

B.S - Health Systems Management

The University Of North Carolina At Charlotte
Charlotte, NC
08.2022

Skills

  • Office administration
  • Articulate communication
  • Knowledgeable in Medical Terminology
  • Proficient Time Management
  • Organizational skills
  • Technical Proficiency
  • Customer service
  • Strong Interpersonal Skills
  • Microsoft Word/Excel/Outlook
  • Patient records management

Certification

  • Energy Assistance Applications
  • NC FAST Core Functions
  • NC-FAST Basic Navigation Course
  • Energy Assistance Applications: CIP and Subsequent Energy Applications
  • Energy Provider Management
  • Energy Creating Payment Requests/Processing Payments
  • Legal Aspects of Public Health Food Safety
  • Healthcare Compliance, CHC

Accomplishments

  • First Baptist Church Scholarship Recipient 2017
  • AmeriCorp Scholarship Recipient 2017
  • National Association Of High School Scholars 2017

Interests

  • Growing herbs, vegetables, or fruits in home gardens
  • Integrative health and wellness
  • Personal Development and Self-Improvement

Timeline

Administrative Assistant

Durham Housing Authority
07.2024 - Current

Bars Checker

The Bars Program
03.2024 - 05.2024

CIP/LIEAP Social Worker 2

Durham County Social Services
10.2023 - 03.2024

Retail Associate

Nordstroms
01.2022 - 08.2023

Cashier

Harris Teeter
10.2020 - 12.2021

HOST/WAITRESS

Another Broken Egg
01.2018 - 08.2019

B.S - Health Systems Management

The University Of North Carolina At Charlotte

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Bryana Saunders