BRYANA SIMPSON
Watauga,USA
Summary
With over 5.5 years of experience and a strong understanding of data entry, productivity, and performance management, this versatile professional can adapt to various roles. Exceptional customer service skills and high motivation to succeed make them a valuable asset. With the goal of taking on the Manager position at your company, they are confident in leveraging their skills effectively to contribute to your organization\'s success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver/Uber Eats
Uber
01.2024 - Current
- Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
- Maintained a clean driving record with zero accidents or traffic violations
- Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
- Followed all traffic laws and regulations to ensure compliance and prevent accidents
- Established strong rapport with clients.
- Maintained high standards of service to guarantee secure and pleasant journeys.
Photographer/Owner
Cliq'd Photography
01.2024 - Current
- Captured high-quality images for various clients, including weddings, events, and portraits
- Collaborated with clients to understand their vision and deliver photographs that exceeded expectations
- Maintained a portfolio showcasing diverse styles and genres of photography
- Leveraged multiple editing software to enhance photo quality.
- Managed all aspects of photoshoots, including location scouting, lighting setup, and post-processing editing
- Managed financial budget effectively.
- Recorded and managed financial transactions.
- Streamlined scheduling processes to ensure seamless client engagement.
Transaction Specialist II
JP Morgan Chase
01.2020 - 01.2024
- Verified accuracy of check information through detailed analysis.
- Handled sorting of mail trays manually.
- Managed machine functionality for efficient document imaging on IBML and OPEX systems.
- Performed data entry tasks using ExpressOne software.
- Checked quality of completed batches.
- Developed and implemented instructional strategies for workforce skill enhancement.
- Conducted research for missing checks and documents with remit admin software
- Executed data truncation procedures.
- Coordinated and oversaw multiple committees for employees' birthdays and engagement, boosting overall morale.
- Executed numerous transactions each day with precision and speed.
- Verified the accuracy of transaction data, ensuring compliance with company policies and procedures
- Produced various document copies efficiently.
- Identified and resolved discrepancies or errors in transaction records, minimizing financial risks
- Maintained confidentiality of sensitive customer information during transaction processing
Security Gaurd
Job1 USA Security
05.2018 - 06.2020
- Oversaw security camera operations.
- Conducted employee bag checks ensuring security compliance.
- Performed body scanning procedures to meet TSA standards.
- Conducted routine patrols around the exterior of the premises.
- Reviewed incoming and outgoing truck documentation for precision.
- Removed locking devices from rear sections of tractor-trailer units.
- Provided guidance and mentorship to facilitate smooth integration of new security team members.
- Maintained clear, concise records of all reported incidents.
Front Desk Manager/ Location Director
Creative Soul
12.2017 - 01.2020
- Oversaw front desk operations, ensuring seamless visitor experiences and efficient communication.
- Handled inbound call inquiries effectively and provided accurate information.
- Conducted outbound calls for overdue account collections.
- Managed scheduling logistics for student lessons.
- Coordinated shift timings and meeting sessions for educational staff.
- Handled regular cleaning tasks and replenishment of supplies
- Delivered outstanding customer support with effective issue resolution.
- Managed organization of summer camp activities.
- Substituted in various drum lessons and group classes.
- Demonstrated proficiency in managing data and workflows using Google Spreadsheets, MS Excel, and MS Word.
- Organized and coordinated birthday parties.
Call Center Customer Service Representative
Tommy Bahama Guest Services
10.2015 - 11.2017
- Maintained consistent handling of inbound phone traffic.
- Conducted targeted cold-calling to recover overdue collections.
- Assisted in executing email marketing campaigns.
- Generated detailed post-call updates for record-keeping.
- Supported guests in navigating and utilizing online shopping services.
- Built strong customer relationships to enhance satisfaction levels.
Retail Associate
Khols Department Store
09.2013 - 07.2016
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate's degree - Business Administration
Colorado Technical University
01.2025
Skills
- Microsoft Powerpoint
- Experience working with students
- Can type 55 WPM
- Clerical Experience
- Organizational skills
- Customer Service
- Excel Proficient
- Communication skills
- Leadership skills
Certification
Driver's License
Timeline
Driver/Uber Eats
Uber
01.2024 - Current
Photographer/Owner
Cliq'd Photography
01.2024 - Current
Transaction Specialist II
JP Morgan Chase
01.2020 - 01.2024
Security Gaurd
Job1 USA Security
05.2018 - 06.2020
Front Desk Manager/ Location Director
Creative Soul
12.2017 - 01.2020
Call Center Customer Service Representative
Tommy Bahama Guest Services
10.2015 - 11.2017
Retail Associate
Khols Department Store
09.2013 - 07.2016
Associate's degree - Business Administration
Colorado Technical University