Bryana Winter
Baton Rouge ,LA
Overview
7
7
years of professional experience
Work History
Inbound/Outbound Call Center Rep
Tele Health Care
12.2021 - 03.2024
- Handled high volume of inbound customer inquiries and resolved issues promptly and efficiently
- Made outbound calls to follow up on customer inquiries, conduct surveys, and promote products/services
- Maintained detailed and accurate records of all interactions in the CRM system
- Met and exceeded performance metrics, including call quality, average handle time, and customer satisfaction scores.
Administrative Assistant
Health Source One
12.2019 - 11.2021
- Managed complex calendars and schedules for executives, ensuring all meetings and appointments ran smoothly
- Coordinated travel arrangements, including booking flights, hotels, and ground transportation
- Handled incoming and outgoing correspondence, including phone calls, emails, and mail, in a professional and timely manner
- Managed daily office operations including scheduling appointments, responding to emails, and organizing meetings.
Front Desk Clerk
Savard
08.2017 - 11.2019
- Greeted and welcomed guests with a friendly and professional demeanor upon arrival
- Answered incoming phone calls and provided accurate and timely information to guests and customers
- Checked guests in and out efficiently, ensuring accurate billing and room assignments
- Managed reservations and updated room availability in the hotel system.
Education
Medical Administrative Assistant -
Camelot College
08.2022
Skills
- Retail
- Communication
- Problem Solving
- Customer Service
- Critical thinking
- TeamWork
- Motivation
- Critical Thinking
- Social Work
- Administration
Cover Letter
Dear Hiring Manager,
I believe the position you currently have open would be an ideal fit with my experience. I deliver high quality work consistently while meeting deadlines and maintaining strict internal rules and procedures. I'm highly organized, efficient and proactive with extensive experience providing Customer Service, Administration, Retail and Work from home. I feel that my skill sets and knowledge fit perfectly with the requirements you are looking for.Brcc
Timeline
Inbound/Outbound Call Center Rep
Tele Health Care
12.2021 - 03.2024
Administrative Assistant
Health Source One
12.2019 - 11.2021
Front Desk Clerk
Savard
08.2017 - 11.2019
Medical Administrative Assistant -
Camelot College