CUSTOMER SERVICE | ADMINISTRATIVE SUPPORT | BUSINESS MANAGEMENT | COMMUNICATIONS Customer Service Leader with a BS in Management & a 5-year background in multiple key roles in retail, hospitality, sales, & direct client support. A Business Management Specialist who builds relationships with cross-functional teams ensuring clear communication flow & high-performance. Offering strong expertise in mentoring, training, & leading teams to complete project requirements to perfection on schedule. Demonstrated outstanding leadership with the SBA providing elite assistance to small businesses & non-profits to secure funds & resources needed for success. CORE COMPETENCIES / AREAS OF EXPERTISE Front Desk & Office Operations Written, Verbal, Interpersonal Communication Customer Service Cross functional Collaboration Mentoring & Training Time Management Conflict Resolution Funding Extensive experience in running front desk operations including daily phone & face-to-face interaction with customers, clients, & co-works resolving 20-30+ questions or concerns each day with the best possible solutions. Adept at partnering & communicating with other departments to eliminate potential issues & meet demands. Elite-level knowledge of sales rates in general with the ability to educate all clients on cost of goods & services. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Certification
Inside LVMH – Certification
Google Foundations of Project Management – Certification Modern Ticketing Essentials, Beyond the Ticket – Front Office Sports – Certification
Advanced Code Immersion – Tech Talent & Strategy – Certification
Foundational Code Immersion – Tech Talent & Strategy - Certification