BRYANA D. FOXX-PARHAM
Charlotte,NC
Summary
CUSTOMER SERVICE | ADMINISTRATIVE SUPPORT | BUSINESS MANAGEMENT | COMMUNICATIONS Customer Service Leader with a BS in Management & a 5-year background in multiple key roles in retail, hospitality, sales, & direct client support. A Business Management Specialist who builds relationships with cross-functional teams ensuring clear communication flow & high-performance. Offering strong expertise in mentoring, training, & leading teams to complete project requirements to perfection on schedule. Demonstrated outstanding leadership with the SBA providing elite assistance to small businesses & non-profits to secure funds & resources needed for success. CORE COMPETENCIES / AREAS OF EXPERTISE Front Desk & Office Operations Written, Verbal, Interpersonal Communication Customer Service Cross functional Collaboration Mentoring & Training Time Management Conflict Resolution Funding Extensive experience in running front desk operations including daily phone & face-to-face interaction with customers, clients, & co-works resolving 20-30+ questions or concerns each day with the best possible solutions. Adept at partnering & communicating with other departments to eliminate potential issues & meet demands. Elite-level knowledge of sales rates in general with the ability to educate all clients on cost of goods & services. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
6
6
Certification
Work History
Member Support Specialist
Central Point Partners, CREDIT KARMA
2022.08 - Current
- Helped over 100 customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed, updated and organized Salesforce databases to handle customer and customer's personal information data.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Loan Specialist
U.S
2020.09 - 2022.05
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Explained very technical financial information to over 800 applicants in easy to understand language
- Recommended loan approvals and denials based on customer loan application reviews
- Originated, reviewed, processed, closed, and administered customer loan proposals
Bookseller
BARNES & NOBLE
2019.10 - 2020.01
- Raised efficiency by leading daily initiatives such as cash register operations, distributing or restocking over 300 items weekly, wrapping purchased gifts for hundreds of customers, & continually organizing personal work area.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Processed information and merchandise through POS register system.
Seasonal Associate
HERTZ
2019.05 - 2019.09
- Continually creating & processing more than 200 reservations monthly while retrieving dozens of rental cars from garage each week & selling coverage to all customers after cleaning & organizing vehicles.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Provided quotes to customers for purchase of products.
Office Assistant
WALTER RAND INSTITUTE OF PUBLIC AFFAIRS
2015.12 - 2019.05
- Ensured customer satisfaction by fielding phone calls to verify callers concerns or meetings to the coordinators
- Arranged data for 10-15 projects each year within the South New Jersey communities while assisting with events such as the annual fundraiser to raise awareness of a multitude of different issues negatively affecting these areas
- Reported 100% accurate data in municipalities in each of the eight counties making up Southern New Jersey area.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
Host
MGM National Harbor
2018.08 - 2019.02
- Championed an exceptional 100% customer experience by greeting guests with enthusiasm & superb customer service
- Mastered the process of escorting guests to well-organized tables & accepting phone calls to schedule all RSVPs.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating and menu information.
Lane Server
AMF SUNSET LANES
2015.04 - 2015.08
- Performed customer service that encompassed organizing dozens of tables, recommending meals or discounts, & entertaining hundreds of guests each day with music playlists to increase 99% satisfaction rating.
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Bachelor of Science - Management
Rutgers University - Camden
Camden, NJ05.2020
Skills
- Client Relations
- Microsoft Office – Excel, Word, PowerPoint, Outlook, Teams
- Business Operations & Management
- Face-to-Face Interaction
- Creative Problem Solving
- Critical Thinking
- Data Analysis
- CRM Software
- G-Suite
- Zoom
- Google Meet
- Java (Basics)
- Database Maintenance
- Loan Application Processing
- Customer Relationship Management
Certification
Inside LVMH – Certification
Google Foundations of Project Management – Certification Modern Ticketing Essentials, Beyond the Ticket – Front Office Sports – Certification
Advanced Code Immersion – Tech Talent & Strategy – Certification
Foundational Code Immersion – Tech Talent & Strategy - Certification
Affiliations
African Student Association – Member
Timeline
Member Support Specialist
Central Point Partners, CREDIT KARMA
2022.08 - Current
Loan Specialist
U.S
2020.09 - 2022.05
Bookseller
BARNES & NOBLE
2019.10 - 2020.01
Seasonal Associate
HERTZ
2019.05 - 2019.09
Host
MGM National Harbor
2018.08 - 2019.02
Office Assistant
WALTER RAND INSTITUTE OF PUBLIC AFFAIRS
2015.12 - 2019.05
Lane Server
AMF SUNSET LANES
2015.04 - 2015.08
Bachelor of Science - Management
Rutgers University - Camden
Inside LVMH – Certification
Google Foundations of Project Management – Certification
Modern Ticketing Essentials, Beyond the Ticket – Front Office Sports – Certification
Advanced Code Immersion – Tech Talent & Strategy – Certification
Foundational Code Immersion – Tech Talent & Strategy - Certification