Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
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BRYANA D. FOXX-PARHAM

Charlotte,NC

Summary

CUSTOMER SERVICE | ADMINISTRATIVE SUPPORT | BUSINESS MANAGEMENT | COMMUNICATIONS Customer Service Leader with a BS in Management & a 5-year background in multiple key roles in retail, hospitality, sales, & direct client support. A Business Management Specialist who builds relationships with cross-functional teams ensuring clear communication flow & high-performance. Offering strong expertise in mentoring, training, & leading teams to complete project requirements to perfection on schedule. Demonstrated outstanding leadership with the SBA providing elite assistance to small businesses & non-profits to secure funds & resources needed for success. CORE COMPETENCIES / AREAS OF EXPERTISE Front Desk & Office Operations Written, Verbal, Interpersonal Communication Customer Service Cross functional Collaboration Mentoring & Training Time Management Conflict Resolution Funding Extensive experience in running front desk operations including daily phone & face-to-face interaction with customers, clients, & co-works resolving 20-30+ questions or concerns each day with the best possible solutions. Adept at partnering & communicating with other departments to eliminate potential issues & meet demands. Elite-level knowledge of sales rates in general with the ability to educate all clients on cost of goods & services. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience
6
6

Certification

Work History

Member Support Specialist

Central Point Partners, CREDIT KARMA
2022.08 - Current
  • Helped over 100 customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed, updated and organized Salesforce databases to handle customer and customer's personal information data.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions

Loan Specialist

U.S
2020.09 - 2022.05
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Explained very technical financial information to over 800 applicants in easy to understand language
  • Recommended loan approvals and denials based on customer loan application reviews
  • Originated, reviewed, processed, closed, and administered customer loan proposals

Bookseller

BARNES & NOBLE
2019.10 - 2020.01
  • Raised efficiency by leading daily initiatives such as cash register operations, distributing or restocking over 300 items weekly, wrapping purchased gifts for hundreds of customers, & continually organizing personal work area.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Processed information and merchandise through POS register system.

Seasonal Associate

HERTZ
2019.05 - 2019.09
  • Continually creating & processing more than 200 reservations monthly while retrieving dozens of rental cars from garage each week & selling coverage to all customers after cleaning & organizing vehicles.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Provided quotes to customers for purchase of products.

Office Assistant

WALTER RAND INSTITUTE OF PUBLIC AFFAIRS
2015.12 - 2019.05
  • Ensured customer satisfaction by fielding phone calls to verify callers concerns or meetings to the coordinators
  • Arranged data for 10-15 projects each year within the South New Jersey communities while assisting with events such as the annual fundraiser to raise awareness of a multitude of different issues negatively affecting these areas
  • Reported 100% accurate data in municipalities in each of the eight counties making up Southern New Jersey area.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.

Host

MGM National Harbor
2018.08 - 2019.02
  • Championed an exceptional 100% customer experience by greeting guests with enthusiasm & superb customer service
  • Mastered the process of escorting guests to well-organized tables & accepting phone calls to schedule all RSVPs.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating and menu information.

Lane Server

AMF SUNSET LANES
2015.04 - 2015.08
  • Performed customer service that encompassed organizing dozens of tables, recommending meals or discounts, & entertaining hundreds of guests each day with music playlists to increase 99% satisfaction rating.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food according to temperature, safety, and presentation guidelines.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Bachelor of Science - Management

Rutgers University - Camden
Camden, NJ
05.2020

Skills

  • Client Relations
  • Microsoft Office – Excel, Word, PowerPoint, Outlook, Teams
  • Business Operations & Management
  • Face-to-Face Interaction
  • Creative Problem Solving
  • Critical Thinking
  • Data Analysis
  • CRM Software
  • G-Suite
  • Zoom
  • Google Meet
  • Java (Basics)
  • Database Maintenance
  • Loan Application Processing
  • Customer Relationship Management

Certification

Inside LVMH – Certification

Google Foundations of Project Management – Certification Modern Ticketing Essentials, Beyond the Ticket – Front Office Sports – Certification

Advanced Code Immersion – Tech Talent & Strategy – Certification

Foundational Code Immersion – Tech Talent & Strategy - Certification

Affiliations

African Student Association – Member

Timeline

Member Support Specialist

Central Point Partners, CREDIT KARMA
2022.08 - Current

Loan Specialist

U.S
2020.09 - 2022.05

Bookseller

BARNES & NOBLE
2019.10 - 2020.01

Seasonal Associate

HERTZ
2019.05 - 2019.09

Host

MGM National Harbor
2018.08 - 2019.02

Office Assistant

WALTER RAND INSTITUTE OF PUBLIC AFFAIRS
2015.12 - 2019.05

Lane Server

AMF SUNSET LANES
2015.04 - 2015.08

Bachelor of Science - Management

Rutgers University - Camden
Inside LVMH – Certification Google Foundations of Project Management – Certification Modern Ticketing Essentials, Beyond the Ticket – Front Office Sports – Certification Advanced Code Immersion – Tech Talent & Strategy – Certification Foundational Code Immersion – Tech Talent & Strategy - Certification
BRYANA D. FOXX-PARHAM