Bryanah Payne
South Saint Paul,MN
Summary
Proactive, friendly customer service specialist that wears many hats and thrives in a dynamic work environment. I'm dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships. I am a quick study and work well under pressure. Actively seeking a job where I can utilize my education and experience to add immediate value.
Overview
17
17
years of professional experience
Work History
Business Development Assistant/Sales Agent
Miller Optical LLC
Hastings, MN
01.2024 - Current
- Developed relationships with customers by providing excellent customer service.
- Attended meetings with current and prospective customers to discuss their business needs.
- Participated in trade shows and other events to promote our products and services.
- Identified opportunities for cross-selling additional products and services.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Educated customers about products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Generated new business opportunities through cold calling campaigns.
- Acquired new customers and identified unique needs to deliver relevant products.
- Contributed to development and expansion of marketing channels through collaboration with multi-disciplinary marketing team to execute sales-focused marketing campaigns.
- Collaborated with marketing team to coordinate social media advertising campaigns to achieve unified marketing strategy.
- Collaborated with marketing professionals to coordinate brand awareness and marketing efforts.
- Oversaw budgeting processes related to marketing initiatives.
- Assessed the effectiveness of current marketing strategies.
- Collaborated with marketing team to align service assortment with marketing strategy, brand identity and positioning.
- Coordinated with marketing teams to ensure that promotions were consistent with overall marketing objectives.
Office Manager
Miller Trailers
Princeton, MN
07.2022 - 12.2023
- Managed the processing of new hires and terminations in the payroll system.
- Assisted with audits related to compensation plans by providing requested documents in a timely manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries in Quickbooks online.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained confidential records relating to personnel matters.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Administered payroll and maintained proper documentation of employee personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with marketing team members to design promotional materials.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Created VIN numbers for manufactured trailers based off specifications.
- Produced VIN label and tire weight stickers for finished trailers.
- Organize and produce sale documents for trailers.
Administrative Assistant
Larson Plumbing and Heating
Isanti, Minnesota
07.2020 - 07.2022
- Misc Duties: Answer calls in a timely manner, order office supplies, processing credit card payments, organizing, misc.
- Projects/assignments, add new builders/remodelers to general liability and workers comp insurances, call cities to turn water on/off, obtain/schedule meters for new construction projects, schedule equipment change outs or remodeling projects I've bid, creating file tabs, end of year prep, moving schedule items in our program (Builders Trend), and misc.
- Project/tasks as assigned.
- E-mail, text received, Getform (messaging app through our website), voicemails, general communications: Respond to communications of homeowner(s)/potential customers/builders/remodelers/etc., forward communications received from homeowner(s)/potential customers/builders/remodelers/etc
- To the proper person via e-mail or text, collect information along with photos from homeowner(s) or remodelers for equipment change out via text or e-mail, communicate with our Operations Manager via e-mail regarding equipment change outs, status of equipment/material from vendors of homeowner pricing for bidding and scheduling purposes.
- Time cards: Review time card notes from technicians and potentially turn notes from them into a schedule item, e-mail our Operations Manager of tech's notes regarding needing/missing material and/or fixtures, verify photos have been uploaded from the previous day of work completed, adjust time cards (wrong address clocked into/forgot to clock in), add notes/tags for clarification, print time cards and put in appropriate binder.
- Permits/City Licensing: Pull permits for new construction/equipment change outs/Center Point Energy jobs/remodel projects, schedule inspections, renew city licenses annually by filling out application/sending over the necessary required documents/paying once accepted by the city.
- Data entry: Enter vendor invoices into QuickBooks, enter credit card charges from statements into QuickBooks, create invoices for CenterPoint Energy, scan invoice/and job packet to CenterPoint Energy, create new accounts for homeowner(s)/builders/remodelers for equipment change outs or based off of scope provided, document/record inspection results and misc.
- Notes via Builders Trend, revise Excel spreadsheet of updated city licenses annually.
- Matching: Vendor invoices to statements, credit card statements, CenterPoint Energy paid invoices to statements.
- Filing: Paid vendor invoices, bids/estimates, completed Center Point Energy payment packets, customer payments into monthly deposit binders, end of year documents to appropriate boxes to store.
- Scanning and uploading documents to Builders Trend and I-Drive: E-mails received, permits and inspection cards, receipts, vendor lien waivers, fixture/appliance specs, bids/estimates, scope of work, plans, change orders, screen shots of text received, upload photos sent from homeowner(s)/contractor/remodeler/technicians, upload vendor documents on occasion, scan and upload any handwritten estimates/drawings/notes.
Life Enrichment Assistant in Memory Care
GracePointe Crossing
Cambridge, Minnesota
08.2019 - 02.2020
- Planning the monthly calendar.
- Providing food requests for cooking activities.
- Submitting supply requests for planned activities.
- Hosted planned activities which included group cooking.
- Resident interaction individually and in group setting.
- Serving snacks and coffee while observing dietary needs.
- Keeping residents engaged and active.
- Observed changes in the residents behavior and communicating this through proper channels.
Office Assistant
Bulwark Exterminating
Matthews, North Carolina
02.2007 - 12.2014
- Answering calls in a timely manner.
- Scheduling appointments.
- Routing services.
- Noting accounts.
- Posting payments.
- Adjusting accounts.
- Processing payments.
- Collections.
- Sales.
- Calling customers to confirm routine maintenance appointments.
- Directed complaints to the appropriate department and/or individuals.
- Processing incoming and outgoing mail.
- Perform special projects/tasks as required.
Education
High School Diploma -
MiraCosta College Community Learning Center
Oceanside, CA06-2002
Skills
- Positive and professional
- Microsoft Outlook
- Customer Service
- Tactful and diplomatic
- Problem-solving abilities
- Administrative Support
- Active Listening
- Calendaring
- Filing
- High-energy attitude
- Customer interaction
- Relating to customers
- Exceptional customer service
- Acquiring new customers
- Payroll Administration
- Garnishment processing
- New employee processing
- Payroll Processing
- Benefits Administration
- I-9 documentation
- Employee File Maintenance
- Meeting deadlines
- Accounts Receivable
- Telephone and email etiquette
- Accounts Payable
- Billing
- Building rapport
- Inbound and Outbound Calling
- Data Entry
- 10-Key
- Researching
- Document Control
- Documentation
- Payment Processing
- Prioritization
- Cold-calling
- Analytical Thinking
- Persuasion strategies
- Collections
Timeline
Business Development Assistant/Sales Agent
Miller Optical LLC
01.2024 - Current
Office Manager
Miller Trailers
07.2022 - 12.2023
Administrative Assistant
Larson Plumbing and Heating
07.2020 - 07.2022
Life Enrichment Assistant in Memory Care
GracePointe Crossing
08.2019 - 02.2020
Office Assistant
Bulwark Exterminating
02.2007 - 12.2014
High School Diploma -
MiraCosta College Community Learning Center
Similar Profiles
Frank PatekFrank Patek
Client Relations at Miller & Miller Law LLCClient Relations at Miller & Miller Law LLC
Kevin FortneyKevin Fortney
Managing Director - Emerging Market Sales at StoneX Financial Inc./GMP Securities, LLC/Miller Tabak Roberts Sec, LLCManaging Director - Emerging Market Sales at StoneX Financial Inc./GMP Securities, LLC/Miller Tabak Roberts Sec, LLC
FEDERICA CARNEVALIFEDERICA CARNEVALI
Global Customer Operations Manager at Corning Optical Communication LLCGlobal Customer Operations Manager at Corning Optical Communication LLC
Jenna HoppeJenna Hoppe
Data Analyst at Spartan NashData Analyst at Spartan Nash
Ragina ChranhRagina Chranh
Security at Born's BarSecurity at Born's Bar