Joshua Colton Byrd
Philadelphia,PA
Summary
Automotive and mobility leader with 8+ years of experience in aftersales operations, fleet management, and large scale project leadership. Skilled in driving customer satisfaction, compliance, and profitability while managing complex, cross functional initiatives. Proven ability to deliver growth, mentor teams, and align business performance with strategic objectives.
Overview
9
9
years of professional experience
Work History
Branch Manager
Enterprise Mobility
07.2022 - Current
- Directed a tri-branded airport hub with 200+ employees, 5,000+ vehicles, and 280,000+ customer interactions annually.
- Delivered sustained market share growth (+26% FY22, +14.9% FY23, +7.4% FY24) by leveraging customer insights, competitive benchmarking, and process improvements.
- Led compliance driven projects, improving accident report quality from 85% to 94% through risk controls and corrective actions.
- Managed multimillion dollar budgets, resource planning, and KPI reporting for executive stakeholders.
- Mentored and promoted 30+ employees into leadership roles, sustaining 85%+ retention.
- Partnered across departments (operations, compliance, HR, risk) to scope and deliver strategic initiatives that improved both efficiency and customer satisfaction.
Account Executive
Enterprise Fleet Management
06.2021 - 07.2022
- Consulted with companies operating 20+ vehicle fleets, designing end to end management solutions including acquisition, parts, maintenance, warranty, and lifecycle planning.
- Acted as project lead across full lifecycle: discovery, proposal, contract negotiation, implementation, and post-launch support.
- Exceeded sales and retention targets by using KPI/financial analysis to guide strategy and deliver measurable value.
- Built long term client partnerships, aligning operational improvements with compliance and cost control.
Branch Manager
Enterprise Rent-A-Car
08.2016 - 06.2021
- Awarded #1 Branch Manager in Northeast Region for exceptional customer satisfaction and 30% fleet growth.
- Directed aftersales operations including warranty administration, service quality, and compliance programs.
- Implemented training and corrective action projects to improve technician efficiency, retention, and customer loyalty.
- Developed marketing initiatives that increased aftersales revenue and brand loyalty.
Education
Bachelor of Arts - Business Administration
La Salle University
Philadelphia, PA05-2016
Skills
Customer Retention & Satisfaction
Team Leadership & Training
Operational Planning
Inside Sales
Outside Sales
Fleet & Aftersales Operations
Contract Negotiation
People Management
Risk & Cost Control
Microsoft Office
Timeline
Branch Manager
Enterprise Mobility
07.2022 - Current
Account Executive
Enterprise Fleet Management
06.2021 - 07.2022
Branch Manager
Enterprise Rent-A-Car
08.2016 - 06.2021
Bachelor of Arts - Business Administration
La Salle University