BRYAN DINO GARCIA
St. Louis,Missouri
Summary
Versatile Hotelier and restaurateur offering 12 years of professional experience. Exceptional leadership and planning abilities with deep understanding of Hospitality Industry, Focused on supporting team success with efficient, accurate and productive contributions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trainee
HYATT REGENCY AT THE ARCH
04.2022 - Current
- Learned new materials, processes and programs quickly.
- Attended training courses to build understanding of processes, techniques and industry.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Restaurant Captain
THE MARISON HOTEL
06.2018 - 04.2022
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm meal satisfaction after delivery, taking action to correct any problems.
- Collaborated with the chef to enhance client experience through professionalism and knowledgeable service.
- Supervised and assist waitstaff by answering questions, taking orders, and offering suggestions.
- Maintained cleanliness of the overall dining room.
- Set tables for primary and specialized services based on reservations.
Food and Beverage Attendant
Costa Cruises, Italy ( MAGSAYSAY MARITIME CORP.)
03.2013 - 12.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Provided attentive service and proactively assessed guest needs.
Assistant Dining Supervisor
ALVIS ALBAY CAFE
02.2012 - 02.2013
- Supervised wait staff during meal service.
- Maintained clean, safe and hazard-free work environment.
- Served as host for diners to drive pleasurable dining experiences.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Front Desk Receptionist
LA PIAZZA HOTEL & CONVENTION CENTER
01.2011 - 01.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Food and Beverage Server
MAX'S RESTAURANT
12.2010 - 12.2011
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
Education
Bachelor of Science - Hotel And Restaurant Management
Mariners Polytechnic Colleges Foundation
Rawis, Legazpi City04.2010
Skills
- Training and Development
- Cash Register Operations
- Customer Loyalty
- Guest Satisfaction
- High-Volume Environments
- Proper Staffing
- Event Catering
- Customer Transactions
- Customer Preferences
- Safe Work Practices
Certification
- National Certificate II in Food and Beverage Services
- National Certificate II in Customer Services
Languages
Italian
Professional Working
Spanish
Professional Working
English
Native or Bilingual
Timeline
Trainee
HYATT REGENCY AT THE ARCH
04.2022 - Current
Restaurant Captain
THE MARISON HOTEL
06.2018 - 04.2022
Food and Beverage Attendant
Costa Cruises, Italy ( MAGSAYSAY MARITIME CORP.)
03.2013 - 12.2017
Assistant Dining Supervisor
ALVIS ALBAY CAFE
02.2012 - 02.2013
Front Desk Receptionist
LA PIAZZA HOTEL & CONVENTION CENTER
01.2011 - 01.2012
Food and Beverage Server
MAX'S RESTAURANT
12.2010 - 12.2011
Bachelor of Science - Hotel And Restaurant Management
Mariners Polytechnic Colleges Foundation
- National Certificate II in Food and Beverage Services
- National Certificate II in Customer Services
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