BRYAN Green: IT Systems Admin | Network Security Specialist.

• Active Directory Management: Administered and managed Active Directory services, including user onboarding/offboarding, group policy creation and management, Privileged Access Management (PAM), and Identity and Access Management (IAM).

• Network Account Administration: Oversaw network user accounts and conducted routine maintenance on network equipment, including troubleshooting, break/fix support, and warranty management.

• Infrastructure Implementation: Deployed critical network services such as DHCP, DNS, Active Directory, and Group Policy Objects, ensuring optimal network performance and security.

• End-User Technical Support: Provided comprehensive technical support to end-users across the organization, addressing IT-related issues and queries while resolving escalations from the IT Helpdesk.

• Backup & Recovery: Managed and optimized backup and recovery processes, ensuring data protection and availability. Provided after-hours and on-call support as required.

• Access Management: Administered user accounts in Active Directory, ensuring appropriate access controls and permissions across the organization.

• Documentation & Security: Created and maintained detailed documentation on WAN/LAN/VLAN security, network infrastructure, and antivirus solutions, ensuring alignment with security policies.

• Firewall & Network Security: Configured advanced firewall rules for secure communication between internal and external networks. Implemented Access Control Lists (ACLs) to regulate Layer 3 and Layer 4 traffic, protecting the network from external threats.

• Compliance & Audits: Analyzed security audit reports to ensure compliance with internal policies and external regulations.

• Team Collaboration & Leadership: Collaborated with the IT department to identify and resolve technical issues, recommend solutions, and implement system enhancements. Trained staff on the correct use of hardware and software systems.

• System Maintenance: Maintained optimal system performance through regular upgrades, patches, and repairs, ensuring minimal downtime.

• Policy Implementation: Developed and enforced IT policies, procedures, and best practices to safeguard data, system access, and compliance.

• Mobile Troubleshooting: Expertise in troubleshooting AndroidOS and iOS devices.
• Monitoring Tools: Skilled in using Solarwinds for network and system monitoring.
• VoIP Systems Configuration: Competent in configuring VoIP systems.
• System Maintenance, Patching for Security Purposes, and Backups: Ensuring System Health and Data Protection.
• Essential System Upkeep and Data Preservation: Ongoing tasks to maintain system performance and data integrity

• Identified and communicated potential issues at the proper times and provided decision- quality information to facilitate solutions
• Troubleshot, maintained, and configured computer systems running Linux, MacOS or
• Windows 10/11 and Microsoft Office, including imaging and deployment, streamlining, processes and productivity.
• Performed and completed system checks, resolving 90% of users' issues the same day
• Documented troubleshooting procedures and solutions to enhance knowledge sharing and ensure efficient future problem resolution
• Communicated effectively and actively sought opportunities to develop new technical skills in a dynamic IT environment
• Supported mobile device deployment and troubleshooting for Apple and Android devices, leveraging experience in Mobile Device Management (MDM) practices