Summary
Overview
Work History
Education
Skills
Focus
Timeline
Generic

Bryanisha Maddox

Jacksonville,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Manager

Sk8 City
01.2022 - Current
  • Cashier: Quickly and accurately counted drawers at start and end of each shift.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Front Office Attendant: Accomplished multiple tasks within established time frames.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed approximately 40 calls , 15 emails from customers a day.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Accident Report Attendant: Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Staff & Customer attendant: Managed 12 employees
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service

Sk8 City
01.2019 - Current
  • Skate Resources Counter Attendant: Increased customer loyalty by consistently delivering high-quality interpretation services in a professional manner.
  • Cashier: Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
  • Floor Guard: Provided excellent customer service by answering questions and addressing concerns promptly.
  • Janitorial Duties: Swept hard surface floors using broom or push broom dust mop.
  • Kept building spaces premises clean inside and outside.
  • Sanitized break area kitchen counters, tables and sinks.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Concession Stand Attendant: Worked with team to provide stellar service during busy periods and meet customer demands.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Monitored inventory and notified management of deficiencies or shortages.

Administration Assistant

FoureverCleaning Services
05.2012 - Current
  • Customer service interactions: Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Book Keeping: Maintained and processed invoices, deposits, and money logs.
  • Executed record filing system to improve document organization and management.
  • Janitorial Duties: Swept hard surface floors using broom or push broom dust mop.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.

Education

High School Diploma -

High School Fleming Island High
Fleming Island, FL
06.2021

Skills

    • Business Administration
    • Performance Management
    • Policy Implementation
    • Expense Tracking
    • Strategic Planning
    • Complex Problem-Solving
      • Verbal and Written Communication
      • Team Leadership
      • Staff Management
      • Staff Training and Development
      • Conflict Resolution
      • Decision Making

Focus

Committed to delivering exceptional work ethic, motivated to maintain customers satisfaction and contribute to company success.

Timeline

Manager

Sk8 City
01.2022 - Current

Customer Service

Sk8 City
01.2019 - Current

Administration Assistant

FoureverCleaning Services
05.2012 - Current

High School Diploma -

High School Fleming Island High

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Bryanisha Maddox