Bryanisha Maddox
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Manager
Sk8 City
9244 Arlington Expressway Jacksonville Fl 32225
01.2022 - Current
- Cashier: Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Front Office Attendant: Accomplished multiple tasks within established time frames.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed approximately 40 calls , 15 emails from customers a day.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accident Report Attendant: Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Staff & Customer attendant: Managed 12 employees
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service
Sk8 City
9244 Arlington Expressway Jacksonville Fl 32225
01.2019 - Current
- Skate Resources Counter Attendant: Increased customer loyalty by consistently delivering high-quality interpretation services in a professional manner.
- Cashier: Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Floor Guard: Provided excellent customer service by answering questions and addressing concerns promptly.
- Janitorial Duties: Swept hard surface floors using broom or push broom dust mop.
- Kept building spaces premises clean inside and outside.
- Sanitized break area kitchen counters, tables and sinks.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Concession Stand Attendant: Worked with team to provide stellar service during busy periods and meet customer demands.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Monitored inventory and notified management of deficiencies or shortages.
Administration Assistant
FoureverCleaning Services
No Permanent Location
05.2012 - Current
- Customer service interactions: Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Book Keeping: Maintained and processed invoices, deposits, and money logs.
- Executed record filing system to improve document organization and management.
- Janitorial Duties: Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted surfaces, ledges, fixtures and furniture.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
Education
High School Diploma -
High School Fleming Island High
Fleming Island, FL06.2021
Skills
- Business Administration
- Performance Management
- Policy Implementation
- Expense Tracking
- Strategic Planning
- Complex Problem-Solving
- Verbal and Written Communication
- Team Leadership
- Staff Management
- Staff Training and Development
- Conflict Resolution
- Decision Making
Focus
Committed to delivering exceptional work ethic, motivated to maintain customers satisfaction and contribute to company success.
Timeline
Manager
Sk8 City
01.2022 - Current
Customer Service
Sk8 City
01.2019 - Current
Administration Assistant
FoureverCleaning Services
05.2012 - Current
High School Diploma -
High School Fleming Island High