Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Joseph Schlager

Mountville,PA

Summary

Results-driven Branch Manager with 15 years of comprehensive experience in financial services. Polished in managing branch, promoting and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.

Overview

10
10
years of professional experience

Work History

Branch Manager, Assistant Vice President

Truist Bank
Hershey, PA
03.2023 - Current
  • Lead daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Participated in community events to promote brand awareness.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.

Branch Operations Manager (Temp)

PeoplesBank
York, PA
03.2023 - 06.2023
  • Ensured compliance with banking regulations and policies.
  • Developed strategies to optimize branch operations.
  • Monitored staff performance and provided feedback.
  • Organized daily workflow to maximize efficiency and productivity.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Analyzed weekly sales figures and adjusted staffing accordingly.
  • Managed inventory levels of cash, supplies, and other resources.

Senior Relationship Manager

Santander
Lancaster , PA
01.2021 - 03.2023
  • Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
  • Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
  • Analyzed customer data to identify areas of risk and potential opportunities for growth.
  • Prepared detailed reports on customer activities for management review.
  • Identified new business opportunities through market research and analysis.
  • Supervised Branch Bankers and Tellers along side of Branch Manager.

Branch Manager

Woodforest Bank
York, PA
01.2019 - 01.2021
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Assisted other branches when needed during peak periods or special projects.
  • Organized professional development programs for employees at all levels of the organization.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Regional Resource Team Member

PNC
Lancaster , PA
05.2018 - 01.2019
  • Provided customer service support to ensure satisfaction.
  • Assisted Various branches in the Central PA Region in place of vacations or vacancies in area from Universal Branches, to Traditional Branches on the platform and Assistant Branch Manager side.

Universal Branch Associate

Union Community Bank
Mount Joy, PA
01.2014 - 05.2018
  • Handled customer service inquiries and complaints in a professional manner.
  • Processed financial transactions with accuracy and efficiency, such as deposits, withdrawals, transfers, loan payments, and check cashing.
  • Assisted customers with account maintenance tasks including opening new accounts, updating existing accounts, and closing accounts.
  • Provided helpful information to customers regarding products and services offered by the bank.
  • Maintained accurate records of customer interactions for future reference.
  • Performed daily teller duties such as balancing cash drawer and verifying cash totals at end of shift.
  • Cross-sold bank products to existing customers while identifying opportunities to upgrade current services.

Education

Associate of Science - Business

Central Penn College
Summerdale, PA

Skills

  • Customer Service
  • Coaching and Mentoring
  • Performance Reviews
  • Branch Operations Management
  • Employee Development
  • Sales professional
  • Relationship Building
  • Financial Oversight
  • Business Development
  • Excels in team leadership
  • Sales Planning
  • Conflict Resolution
  • Team Supervision
  • Loan Documentation

Timeline

Branch Manager, Assistant Vice President

Truist Bank
03.2023 - Current

Branch Operations Manager (Temp)

PeoplesBank
03.2023 - 06.2023

Senior Relationship Manager

Santander
01.2021 - 03.2023

Branch Manager

Woodforest Bank
01.2019 - 01.2021

Regional Resource Team Member

PNC
05.2018 - 01.2019

Universal Branch Associate

Union Community Bank
01.2014 - 05.2018

Associate of Science - Business

Central Penn College

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Bryan Joseph Schlager