Bryan K. Hunnicutt Jr.
Customer Focused, Business Analyst, Information Technologies
Columbus,OH
Summary
Customer focused, Business Analyst successful at responding to shifting business needs and priorities in systematic way. Well-versed in operational assessment implementations and conducting functional requirements analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses.
Overview
16
16
years of professional experience
Work History
AE2
State Of Ohio
01.2022 - Current
- Complied with established internal controls and policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Agent, Customer Service
Farmers Insurance
12.2006 - Current
- Assisted Agents with writing, submitting, and executing life insurance policies.
- Acted as liaison between agents, customers, and other areas in business.
- Answer customer inquiries, providing professional assistance to potential and existing guests on every call.
- Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow.
- Be professional and never bring personal emotion to work.
- Other tasks assigned by manager.
- Collaboration with stakeholders.
- Adapt and be flexible in complex changing environment; multi- task and handle competing priorities.
- Provided customer service, by receiving inbound and making outbound calls by answering questions and providing basic troubleshooting support
- Collaborated with multiple team members to resolve issues and identify appropriate issues for escalation
- Answered 50+ calls per day
Business Analyst Assistant
Farmers Insurance
02.2019 - 04.2020
- Selected to assist Business BA with finding, implementing, and supporting new administrative system.
- Handled Compliance Issues.
- User Acceptance Testing.
- Most Viable Product.
- Agile.
- SCRUM.
- Issue Identification.
- Repression Testing.
- Tracking, Logging and Reporting.
- Developed and administered project plan.
- Collaborating with other teams to develop system capabilities, models, controls and designing data elements.
- Presents research and recommendation to management.
- Handled 50+ calls per day to address customer inquiries and concerns
Education
Bachelor of Science - Information Technology, Cyber Security Certificate
University of Phoenix
Columbus, OHSkills
- Customer complaint resolution
- Problem-solving skills
- Customer needs determination
- Strategy development
- Business planning
- Customer targeting
- Test case scenarios
- Microsoft Office Suite
- Operations analysis
- Workflow Analysis
- Needs assessments
- Debugging systems
- Risk mitigation strategies
- Developing security plans
- Interpersonal Communication
- Problem-Solving
- Excellent Communication
- Critical Thinking
- Cultural Awareness
- Attention to Detail
- Organization and Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Teambuilding
- Ofiice Software Proficiency
- Analytical and Critical Thinking
- MS Office
Timeline
AE2
State Of Ohio
01.2022 - Current
Business Analyst Assistant
Farmers Insurance
02.2019 - 04.2020
Agent, Customer Service
Farmers Insurance
12.2006 - Current
Bachelor of Science - Information Technology, Cyber Security Certificate
University of Phoenix