Senior Account Executive
Formations Corp
02.2022 - 07.2023
Hi, I’m
Bryan K. Wallace
Sr. Account Executive
Yelm,WA
Summary
Versatile, result-driven Senior Account Executive with over 20 years of experience in attracting and retaining top accounts, nurturing client relationships and driving business revenue. Exercises superior knowledge of strategic selling, sales methodologies and industry best practices to enhance team performance and increase customer satisfaction. Leverages excellent communication skills and fintech experience to expand opportunities in B2B and technology sales.
Work History
Formations CorpKirkland, WA
Senior Account Executive
02.2022 - 07.2023
Job overview
- Attended company and industry events to network with potential customers and generate leads.
- Researched and secured new accounts within assigned territory to increase sales and profitability.
- Addressed customer questions and concerns regarding products and services.
- Formulated plans to expand business operations and grow overall territory and client base.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created successful strategies to develop and expand S-Corporation tax solutions in the B2B space.
- Developed targeted lists and new business opportunities, accelerating sales process to consistently achieve quota.
- Analyzed information while assessing liabilities according to the IRS tax code.
- Promoted to Senior AE, successfully exceeded quota for two consecutive quarters.
Zillow GroupSeattle, WA
Sales Executive
04.2020 - 12.2021
Job overview
- Used cold calling and networking to sell products and services.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified product or service improvements by remaining current on industry trends, market activities and competitors.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- 2020 437% to goal.
- 2nd largest Premier Agent deal in Zillow history with a contracted $15,000 monthly investment.
Ball & Son Excavation LLCPuyallup, WA
Business Development Manager
09.2016 - 03.2020
Job overview
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plans.
- Participated in industry and trade organizations to build industry and customer alliances.
- Successfully managed a $350,000 street project with Seattle Department of Transportation utilizing critical path methods.
- Strategically managed a joint venture with Northwest Construction worth $85,000 per week in billing hours.
Comcast BusinessPuyallup, WA
Business Account Executive
05.2015 - 08.2016
Job overview
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Prospected and developed existing leads through telephone, e-mail and door knocking to generate new customer opportunities.
- Developed customized sales techniques to successfully sell and upsell services to new and existing customers.
- Demonstrated product features to align with customer needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Top 5% Performer Washington Region two quarters straight.
ComcastFife, WA
Inbound Sales Supervisor
10.2012 - 06.2015
Job overview
- Reviewed customer complaints to determine appropriate methods for resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Established ambitious goals for employees to promote achievement and surpass business targets.
ComcastFife, WA
Customer Account Executive 3
07.2011 - 10.2012
Job overview
- Delivered fast, knowledgeable service to maintain loyalty and deepen customer relationships.
- Prevented customers from ending or downgrading services by leveraging knowledge of company services, familiarity with industry competitors and persuasive communication style.
- Overcame customer objections utilizing consultative approach and established scripted responses.
- Closed sales by building rapport and overcoming objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing customers.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Applied good listening skills to determine customer preferences and financial limits.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Comcast Connection CenterTacoma, WA
Sales Lead
05.2010 - 06.2011
Job overview
- Joint Venture with Best Buy to capture customers at the point of sale to expand Comcast solutions.
- Kept recorded coaching logs and referral programs to assist agents to meet assigned quotas.
- Effectively communicated with Best Buy staff to leverage their assistance to help meet team quotas.
- Facilitated and participated in conferences calls to set daily expectations based on current stats.
- Constant coaching of sales agents which kept us in the top 15% nationally out of 525 participating stores.
Education
Highline Community College
06.1996
Washington High School
01.1995
Skills
- Multitasking and Organization
- Relationship Building
- Verbal and Written Communication
- Client Relationship Management
- Account Management
- Prospecting and Networking
- B2B Sales
- Cold Calling
- Demonstrations and Presentations
- Consultative Sales
Timeline
Sales Executive
Zillow Group
04.2020 - 12.2021
Business Development Manager
Ball & Son Excavation LLC
09.2016 - 03.2020
Business Account Executive
Comcast Business
05.2015 - 08.2016
Inbound Sales Supervisor
Comcast
10.2012 - 06.2015
Customer Account Executive 3
Comcast
07.2011 - 10.2012
Sales Lead
Comcast Connection Center
05.2010 - 06.2011
Highline Community College
Washington High School
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