Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryanna Aguilera

Stockton,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Preschool Teacher

GymStars
05.2022 - Current
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun, and interactive classroom to help children feel safe.
  • Provided one-on-one attention to children while maintaining a focus on the entire group.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Utilized creative teaching strategies to engage students in the classroom.
  • Assisted and supervised 12 or more children through entire school day.

Administrative Assistant

United Cerebal Palsy
08.2021 - 11.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Barista

Towne Corner Caffe
02.2022 - 09.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Customer Service Representative

Blue Shield Of CA
11.2021 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shift Supervisor/Barista

Starbucks
12.2016 - 06.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Analyzed sales figures and identified areas for improvement.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Coordinated merchandising, promoted new products, and increased brand awareness.

Shift Lead/Smoothie Barista

Jamba Juice
03.2012 - 12.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Analyzed sales figures and identified areas for improvement.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Collaborated with management to develop strategies for improving overall store operations.

Office Assistant

Finance Of America
06.2011 - 07.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, or in-person to provide information.
  • Maintained and updated office records, physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Ran errand's and town when needed.
  • This was a summer job and on a needed bases.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Associate of Arts - Early Childhood Education

San Joaquin Delta College
Stockton, CA
06.2025

High School Diploma -

Lincoln High School
Stockton, CA
06.2013

Bachelor of Arts - Early Childhood And Adolescences Development

Southern New Hampshire University
Hooksett, NH
06.2026

Skills

  • Child Development
  • Classroom Management
  • Student Records Management
  • Lesson Planning
  • Training in Food Handling Preparation
  • Consultative Sales
  • Complaint Resolution
  • Data Collection
  • Paperwork Processing
  • Microsoft Excel
  • Store Maintenance
  • Problem-Solving Abilities

Timeline

Preschool Teacher

GymStars
05.2022 - Current

Barista

Towne Corner Caffe
02.2022 - 09.2022

Customer Service Representative

Blue Shield Of CA
11.2021 - 01.2022

Administrative Assistant

United Cerebal Palsy
08.2021 - 11.2021

Shift Supervisor/Barista

Starbucks
12.2016 - 06.2021

Shift Lead/Smoothie Barista

Jamba Juice
03.2012 - 12.2019

Office Assistant

Finance Of America
06.2011 - 07.2018

Associate of Arts - Early Childhood Education

San Joaquin Delta College

High School Diploma -

Lincoln High School

Bachelor of Arts - Early Childhood And Adolescences Development

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Bryanna Aguilera
Want your own profile? Create for free at LiveCareer.com