Bryanna Alston
Reading,PA
Summary
Committed student with experience in customer service, elderly care, retail service, and skilled baking. Strong communication skills and ability to thrive under pressure, positively impacting team dynamics and customer satisfaction. Improved service speed and quality through innovative organization methods.
Overview
5
5
years of professional experience
Work History
Baking Assistant
Confetti Cake Bar
Baltimore, MD
10.2023 - 06.2024
- Assisted Head Baker in prepping ingredients for daily baking needs.
- Organized raw materials required for baking process such as flour, sugar, eggs.
- Maintained inventory of baked goods, including tracking stock and ordering supplies as needed.
- Organized baking trays, racks, ovens and other equipment used for baking.
- Decorated various flavors of cupcakes and cakes to be cut into slices.
Assistant Manager
Cake Batter & Co
Bowie, MD
09.2022 - 11.2023
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Observed all safety protocols when handling hot items from ovens or mixers.
- Maintained a clean, sanitary work area in accordance with food safety regulations.
- Weighed out ingredients accurately using scales or measuring cups and spoons.
- Decorated cakes, parfaits, cheesecakes, cookies, donuts, funnel cakes, and cupcakes with toppings as requested by customers.
- Experience with prepping and setting up baked goods, setting up fresh baked goods in front display, organizing for visibility, and showcasing daily specials or items with limited availability or shelf-life.
Caregiver
Sense of Peace LLC
Reading , PA
06.2022 - 08.2023
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Provided personal care and companionship to elderly individuals in their homes.
- Documented client progress in charts and logbooks.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Crew Member
Marshalls
Reading , PA
12.2020 - 07.2021
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Operated cash register to process payments from customers accurately and efficiently.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Certified Trainer
Chic-Fil-A
Reading, PA
06.2019 - 09.2020
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Coached crew members in problem solving skills when faced with challenging customer interactions.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Monitored product freshness and rotation of stock on shelves according to company guidelines.
- Organized take-out orders for customers quickly and accurately.
Education
High School Diploma -
Muhlenberg High School
Laureldale, PA06-2021
Some College (No Degree) - Psychology
Towson University
Baltimore, MDSkills
- Cake Decorating
- Recipe Development
- POS System Operation
- Quality Assurance
- Flexible Schedule
- Customer Service
- Baking equipment operation
- Compassionate client care
- Daily living assistance
References
References available upon request.
Timeline
Baking Assistant
Confetti Cake Bar
10.2023 - 06.2024
Assistant Manager
Cake Batter & Co
09.2022 - 11.2023
Caregiver
Sense of Peace LLC
06.2022 - 08.2023
Crew Member
Marshalls
12.2020 - 07.2021
Certified Trainer
Chic-Fil-A
06.2019 - 09.2020
High School Diploma -
Muhlenberg High School
Some College (No Degree) - Psychology
Towson University
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