Bryanna Avila
San Antonio,TX
Summary
Motivated and adaptable aspiring IT professional with a strong foundation in customer service and operational efficiency, developed through hands-on experience in fast-paced environments. Proven ability to excel in tech-driven settings by utilizing quick thinking, clear communication, and effective problem-solving skills. Passionate about transitioning into the IT field while actively honing expertise in technical support, hardware and software troubleshooting, and IT service practices, complemented by pursuit of industry certifications such as CompTIA A+, Network+, and Security+. Committed to leveraging a customer-focused mindset to deliver empathetic, solutions-oriented support that contributes to team success and aligns with organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
McDonalds
07.2024 - 01.2025
- Provided front-line technical assistance by troubleshooting issues with POS systems, printers, and digital kiosks, ensuring minimal service interruptions
- Guided customers through self-service technology, offering clear, patient explanations to resolve usability issues
- Maintained composure under pressure during high-volume hours, balancing fast service with attention to technical details
- Delivered high-quality customer service in a fast-paced environment, ensuring guest satisfaction through clear communication and efficient order handling
- Trained team members on technology use and best practices, fostering a tech-friendly work environment
- Documented recurring system issues and proposed practical solutions to improve workflow efficiency
Education
Computer User Support Specialist Program
ACI Learning Tech Academy San Antonio
06.2025
Skills
- Regulatory adherence knowledge
- Enterprise-level service management
- Technical issue resolution
- Active Directory administration
- Experienced with issue tracking software
- Issue prioritization expertise
- Data Backup
- ICloud, Virtual Migrations
- TCP/IP, LAN, WAN, VLAN, VPN, VOIP
- Operating Systems
- Identify Security Threats
- Customer Service
- Remote Desktop Utility
- Conflict Management
- Network Design
- Hardware Maintenance
- Microsoft Office 365
- Security protocols
- User training
- Technical support triage
- Network infrastructure monitoring
- Data processing
- Remote support
- Database maintenance
- Software installation
- Help desk software
- Incident management
- IT documentation
- Network support
- System administration
- IT service management (ITSM) oversight
- Data backup and recovery
- Operating systems
- Troubleshooting and diagnosis
- User access support
- TCP/IP
- LAN/WAN
- Customer service expert
- Microsoft outlook
- Network configuration
- Data recovery
- Active listening
- Account management
- Windows 10
- Software diagnosis
- Mac systems
- Verbal and written communication
- Decision-making
- Hardware troubleshooting
- Antivirus software
- Microsoft certified solutions master (MCSM): [name of Microsoft technology]
Websites
Certification
- Axelos ITIL 4 Foundation Certification - Certified
- CompTIA A+ Certification - In Progress
- CompTIA Network+ Certification - In Progress
- CompTIA Security+ Certification - In Progress
- ITIL 4 Foundations Course - Learning the fundamentals of ITIL 4 framework for efficient IT service management.
- CompTIA A+ Course - Mastering desktop and laptop hardware, troubleshooting software, and essential IT skills.
- CompTIA Network+ Course - Understanding and managing corporate network components, protocols, and connectivity.
- CompTIA Security+ Course - Developing expertise in identifying and mitigating security threats, enforcing policies, and securing network communications.
Timeline
Crew Member
McDonalds
07.2024 - 01.2025
Computer User Support Specialist Program
ACI Learning Tech Academy San Antonio
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