Bryanna Barnett
Stone Mountain,GA
Summary
Dynamic professional with a proven track record at Global Payments, adept in data analysis and customer service. Excelled in resolving high-stress situations, enhancing customer loyalty, and streamlining processes to save 9 manpower hours quarterly. Combines critical thinking with advanced Excel skills for impactful business insights. Known for exceptional active listening and problem-solving abilities, fostering positive outcomes and efficient operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Global Payments
01.2023 - 06.2024
- Skilled client in experience management , customer satisfaction and problem-solving. Entrepreneural spirit, always seeking new opportunities and challenges to tackle.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Analyst
Kelly Services
12.2019 - 01.2024
- Saved 9 manpower hours per quarter by creating a FAQ system to proactively answer questions
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Customer Service Representative
Teleperformance
02.2018 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled 90+ calls daily, including signing up new customers and retrieving customer data
- Strong problem solving skills
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor - Nursing
Middle State Georgia University
Macon, GA11.2025
High School Diploma -
Timberland High School
Saint Stephen, SC06.2019
Skills
- Teaching and Learning
- Learning management systems
- Leadership coaching
- Solution oriented professional
- commuted high achiever
- Effective cross functional communicator
- Rapid and Adaptive learner
- Coordination
- Task management tools
- Data Entry Documentation
- Operating system proficiency
- IT support
- Web analytics
- Software Expertise
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Active Listening
Timeline
Customer Service Representative
Global Payments
01.2023 - 06.2024
Data Analyst
Kelly Services
12.2019 - 01.2024
Customer Service Representative
Teleperformance
02.2018 - 08.2023
Bachelor - Nursing
Middle State Georgia University
High School Diploma -
Timberland High School
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