Bryanna Beins

- Promoting a welcoming atmosphere by providing excellent customer service.

- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

- A successful day is based off sales and positivity, as a team player and a individual I am expected to hit a baseline of sales each shift while maintaining an optimistic outlook.

- Successfully managed and executed high-volume sales in a fast-paced bar environment also supporting my teammates to accomplish their goals.

- Oversaw the scheduling of pest control services, ensuring timely and efficient deployment of resources.

- Successfully retained and expanded client accounts through strategic account management and upselling of additional services.

- Effectively handled and resolved client escalations with a focus on maintaining positive relationships.

- Developed and maintained a system for tracking service requests, ensuring prompt response and resolution of client issues.

- Established and maintained open lines of communication with clients to understand their unique pest control needs

- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.

- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

- Developed extensive product knowledge, growing revenue and building consumer base.

- Identified opportunities to drive traffic into store through networking, community outreach and product launches.

- Took immediate responsibility for issues and found effective solutions for swift resolution.

- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

- Coordinated with other departments to ensure smooth flow of operations.

- Ensured compliance with safety regulations and company policies.

- Facilitated interdepartmental communication by attending meetings or providing updates.

- Maintained detailed records of customer interactions, transactions, comments, and complaints.

- Identified opportunities to upsell products or services to existing customers.

- Provided expertise on product knowledge, services, policies and procedures to customers.

- Developed and implemented customer service policies and procedures to improve quality of customer experience.

- Reviewed customer feedbacks to identify areas for improvement in products and services.

- Developed strong customer relationships to encourage repeat business.