Bryanna Bowles
Seattle,WA
Summary
Customer Service Expert with a passion for people and a proven track record of success in the Hospitality and Logistics industry. I bring over 16 years of experience in customer satisfaction environments from hotels, to office call centers, to call-direct, with a strong focus on relationship building, client management, and operation excellence. My expertise lies in customer support, logistics, hospitality, payroll, account/client management, and team leadership. I am skilled in problem-solving, Microsoft Excel/Word/Powerpoint, Teams, etc, and third-party vendor management. I am enthusiastic about creating art, reading books, experiencing history and nature alike, and making memories with my family! Let's connect!
Overview
16
16
years of professional experience
Work History
Logistics Market Manager
CRST Home Solutions
04.2021 - Current
- Work remotely managing a territory of 6 states in the PNW, USA
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
- Reduced costs for field operations by optimizing resource allocation and logistics management.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Monitored customer service performance to enforce quality and accuracy standards.
Assistant General Manager
Temco Logistics
12.2019 - 04.2021
- During my time at Temco Logistics, I was promoted from Office Manager to Assistant General Manager where I transferred from the Seattle office to opening our new MDO in Lacey, WA
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Completed biweekly payroll for company personnel.
- Managed payroll data entry and processing for 70 employees to comply with predetermined company guidelines.
General Manager
360 Hotel Group
09.2008 - 12.2019
- Provided exemplary customer service to all existing and prospective hotel guests to ensure return trips to my location through positive rapport, empathy and genuine connection
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Across my 11 years in hospitality, I began as a Front Desk Agent and worked by way up through becoming a Front Office Manager, Assistant Manager, and then General Manager
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
Early Childhood Education and Teaching -
Green River Community College
12.2010
Diploma -
Federal Way High School
06.2009
Skills
- Customer Service & Support
- Logistics Management
- Payroll and New Hire Processing
- Team Leadership & Development
- Exceptional Interpersonal Communication
- Relationship Building and Client Management
- Data entry proficiency
Languages
English
Native or Bilingual
Timeline
Logistics Market Manager
CRST Home Solutions
04.2021 - Current
Assistant General Manager
Temco Logistics
12.2019 - 04.2021
General Manager
360 Hotel Group
09.2008 - 12.2019
Diploma -
Federal Way High School
Early Childhood Education and Teaching -
Green River Community College
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