Bryanna Brazelle
IT Technician I And Help Desk Customer Support Representative
Huntsville,AL
Summary
Motivated and detail-oriented IT professional with a solid foundation in system administration, IT support, and security practices, eager to contribute to the success of mission-critical systems. My strong interpersonal skills from over four years in sales, customer service, and real estate pair nicely with my technical and analytical skills making me a well rounded team member to work with. I am prepared to focus on troubleshooting, maintaining, and configuring systems in accordance with necessary guidelines and can adapt to fast-paced environments, manage multiple tasks, and provide excellent customer service. I am a lifelong student who is open and committed to pursuing higher education and certifications to further enhance my technical expertise. I am currently in a Linux+ class and am set to have my compTIA certification by the end of January.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Junior IT Technician and Help Desk Support
Network Services and Support/HudsonAlpha Biotech
Huntsville, AL
05.2024 - Current
- Provided on call technical support for 450+ customer company locations including all of HudsonAlpha, TOC, YMCA, and numerous defense contractors in the area
- Answered 700+ help desk calls just within the first 6 months, and closed 400+ support tickets mainly configuring and managing asterisk software using Linux servers
- Provide VOIP innovation support, network support/build outs, security systems support, and desktop support
Real Estate Sales Agent
Keller Williams Realty
Huntsville , AL
02.2022 - Current
- Provided invaluable assistance to homeowners and buyers by guiding them to make well-informed decisions for their future, utilizing meticulous analysis of real estate market data
- Delivered services that lead to homes successfully transitioning from one owner to the next, ensuring a satisfactory transaction
- Strong proficiency working with CRM and Dialer software such as Sales Force, Podio, Boomtown, REI Reply and Mojo
- Used these softwares daily during cold and warm outreach (calling, emailing, texting) with experience doing B2B and B2C outreach relations
Independent Contractor (1099)
Alpine Property Management
Indianapolis, Indiana
03.2021 - 12.2021
- Successfully managed and serviced a diverse portfolio of 1,700 single family homes owned by national and international investors, ensuring the highest standards of care and attention to detail
- Offered comprehensive tech support and personal assistance at the Alpine Summit Monthly Investor Event, hosted by the company's investment sector
- Responsibilities included aiding over 50 US and international investors with their personal needs on-site and providing virtual attendees with technical support
- Additionally, engaged with investors during the post-event social gathering
- Proactively contacted tenants at risk of eviction to ensure consistent rent payments for investor-owned properties, swiftly applying problem-solving skills to resolve disputes and escalating as needed
Intern
Craft Designs, Inc
Huntsville, AL
01.2019 - 05.2019
- Aided in the development of essential software solutions for defense, aerospace, industrial automation, and information assurance
- Analyzed and meticulously input data from the company's previous software/hardware tests into the database and spreadsheets, ensuring accuracy and completeness
- Involved in the analysis and re-development of company specialties such as software architecture, embedded systems programming, real-time data acquisition, UML, and programming languages such as Python, MatLab, C, C++, and C#
Education
Some College (No Degree) - Business
Auburn University
Auburn, AL 08.2019 - 05.2020
Some College (No Degree) - Calculus A & Calculus B
UAH - The University of Alabama in Huntsville
Huntsville, AL 08.2018 - 05.2019
High School Diploma - Engineering, AP Physics, Programming
Bob Jones High School
Madison, AL 08.2015 - 05.2019
Skills
Technical support
Certification
CompTIA Security+ ce (03/24)
Awards
- Placed 1st in the Decatur Morgan Hospital Foundation Dragon Boat Race, 03/22, On the winning team sponsored by Lynn Layton Chevrolet of Decatur
- Varsity and Junior Varsity Soccer at Bob Jones High School, 05/19
- 2017 JV Captain
- 2017 Offensive Player of the Year
- Club Soccer - D1 (5 years) and Region3 (1 year)
- Huntsville Futbol Club and River City United
- Placed either as winner or runner up 4 years in a row for Alabama Division 1 (ASA) State Cup as well as 7 different Tournament Cups all throughout the southeast, 05/19
Timeline
Junior IT Technician and Help Desk Support
Network Services and Support/HudsonAlpha Biotech
05.2024 - Current
Real Estate Sales Agent
Keller Williams Realty
02.2022 - Current
Independent Contractor (1099)
Alpine Property Management
03.2021 - 12.2021
Some College (No Degree) - Business
Auburn University
08.2019 - 05.2020
Intern
Craft Designs, Inc
01.2019 - 05.2019
Some College (No Degree) - Calculus A & Calculus B
UAH - The University of Alabama in Huntsville
08.2018 - 05.2019
High School Diploma - Engineering, AP Physics, Programming
Bob Jones High School
08.2015 - 05.2019
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