Bryanna Brown
Aurora,IL
Summary
Developed strong communication, management and problem-solving abilities in fast-paced environments. Ability to learn new skills quickly and apply accurately to any role makes for positive and efficient work environment and experience. Proficient in most computer and people skills. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer or client satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Circle K
Aurora, IL
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained and prepped employees for image days and regional visits.
- Managed store and employees using effective communication, and planning skills
Professional Makeup Artist/Assistant
Beyond The Brush Beauties
Chicago, IL
01.2023 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Sanitized makeup tools to avoid spread of infection.
- Professionally applied makeup to clients for productions and performances.
- Consistently met tight deadlines without sacrificing quality or client satisfaction on various projects.
- Streamlined workflow within a team by maintaining organization of tools and supplies during events.
- Built a strong professional network by collaborating effectively with other industry professionals such as hairstylists, fashion designers, and model agencies.
- Efficiently managed time-sensitive projects like bridal parties by coordinating schedules and maintaining clear communication with clients.
Art Gallery Assistant/Director of Marketing
Galleria De Arte
Bolingbrook, IL
04.2018 - 03.2023
- Maintained strong relationships with clients by providing exceptional customer service, including timely responses to inquiries and personalized art recommendations.
- Increased art gallery visitor engagement by implementing interactive displays and informative exhibit labels.
- Assisted with the successful planning and execution of various art events, including exhibitions, lectures, and workshops.
- Enhanced customer experience by providing knowledgeable guidance on artwork selections and artist information.
- Maintained a clean and inviting gallery environment through regular cleaning tasks and careful arrangement of artworks.
- Collaborated with artists and curators to develop comprehensive exhibition materials, enhancing visitor understanding of displayed works.
- Facilitated smooth communication between gallery staff, artists, vendors, and clients by managing correspondence and scheduling meetings.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
Customer Service Representative/Barista
Starbucks
Aurora, IL
02.2015 - 12.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Cosmetology
College of Dupage
Glen EllynHigh School Diploma -
Metea Valley High School
Naperville, IL07-2015
Skills
- Customer service
- Conflict resolution
- Team development
- Minute taking
- Staff education and training
- Brand representation
- Organization
- Communication
- Administrative duties
- Sales
- Critical thinking
- Computer proficiency
- Coordination
- Appointment scheduling
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide at multiple employers.
- Management - Achieved recognition for exceptional service at store locations as team management and trainer by upper management.
- Curated, collaborated, and directed successful art show in Chicago for non-profit organization by recruiting, organizing, and showcasing works.
- Published work in magazines from freelance projects in makeup artistry.
- Aided and assisted in development of new company which won "Best New Business Award" in local community.
Timeline
Customer Service Representative
Circle K
12.2023 - Current
Professional Makeup Artist/Assistant
Beyond The Brush Beauties
01.2023 - Current
Art Gallery Assistant/Director of Marketing
Galleria De Arte
04.2018 - 03.2023
Customer Service Representative/Barista
Starbucks
02.2015 - 12.2019
Cosmetology
College of Dupage
High School Diploma -
Metea Valley High School