Bryanna Bunney
Quemado
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Pinnacle Propane
08.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Administrative Assistant
Jonoeco Construction, LLC.
10.2023 - 05.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
New Mexico Department of Workforce Solutions
06.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
911 Dispatch /911 Communications Supervisor
Cibola Regional Communications
10.2012 - 11.2020
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
- Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
Bachelor of Arts - Mathematics
Grand Canyon University
Online05-2026
High School Diploma -
Quemado High School
Quemado, NM05-2011
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Payment processing
- Customer relations
- First call resolution
- Order processing
- Documentation and reporting
- Database research
- Time management
- Multitasking and organization
- Active listening
- Verbal and written communication
Timeline
Customer Care Representative
Pinnacle Propane
08.2024 - Current
Administrative Assistant
Jonoeco Construction, LLC.
10.2023 - 05.2024
Customer Service Representative
New Mexico Department of Workforce Solutions
06.2021 - 12.2022
911 Dispatch /911 Communications Supervisor
Cibola Regional Communications
10.2012 - 11.2020
Bachelor of Arts - Mathematics
Grand Canyon University
High School Diploma -
Quemado High School
Similar Profiles
Meghan TrojacekMeghan Trojacek
Customer Care Supervisor at Pinnacle PropaneCustomer Care Supervisor at Pinnacle Propane
Carlos MoralesCarlos Morales
District Manager at Pinnacle PropaneDistrict Manager at Pinnacle Propane
Richard HollyRichard Holly
Bulk Delivery Driver at Pinnacle PropaneBulk Delivery Driver at Pinnacle Propane