Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Bryanna Calderon

Miami

Summary

Adaptable professional with work experience, and proven knowledge of leadership, problem-solving, and workflow prioritization. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Front End

Total Wine & More
Miami
04.2024 - Current
  • Assists customers with questions about what to mix with different products, and gives recommendations on products and feedback based on my experience and knowledge from bartending.
  • Repackage wine bottles in boxes and label them to organize for transport.
  • Give opinions on products, and offer samples to customers.
  • Keeps the front end organized, clean, and presentable, as well as the cashier area.
  • Answer customer inquiries regarding product features, pricing, and availability.
  • Restocked merchandise on shelves as needed, as well as adding price tags.
  • Resolved customer complaints quickly and professionally.
  • Kept up-to-date on current promotions, discounts, specials and other offers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained cleanliness of store by sweeping floors, dusting shelves and organizing items.
  • Inspired customers to try new items by educating them on wines, spirits, and store promotions.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Reach goals for the day, for how much sales I accomplished, or reward sign-ups.

Front End Cashier

Ace Hardware
Miami
04.2021 - 01.2023
  • While in this establishment, I conducted customer transactions, performed key cutting, and worked on the floor while helping customers.
  • Kept register terminal area and store clean and orderly.
  • Maintained inventory, and stored visual presentation to meet customer needs.
  • Delivered service excellence through all points of contact.
  • Counted money in the drawers at the beginning and end of each shift.
  • Answered product questions using knowledge of sales, and store promotions.
  • Worked with the floor team and managers to meet a wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals, and keeping the lane well-stocked.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Helped with purchases and signed customers up for rewards program.

Restaurant Team Member

Panera Bread
Miami
11.2021 - 02.2022
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Helped customers with questions or requests, and performed great customer service.
  • I arrived at work in uniform and presentable in appearance to meet restaurant standards.
  • While not having any customers, I would prepare bread, cut bread, prepare coffee, and organize the front with bakery goods.
  • I cleaned and mopped if there was nothing to do or accomplish, so I was always performing or reaching a goal.
  • Trained new employees by demonstrating tasks and coaching them during daily activities.
  • Maintained safe food handling practices to prevent germ spread.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

High School Diploma -

Southwest Miami Senior High School
Miami, FL
06.2021

Skills

  • Problem-solving abilities
  • Critical thinker
  • Dependability
  • Team collaboration
  • Task prioritization
  • Adaptability and flexibility
  • Organization skills
  • Cash handling
  • Guest services
  • Punctual
  • Multitasking
  • Food service
  • Customer service
  • POS
  • Communication skills
  • Sales promotions
  • Liquor law compliance

Personal Information

  • Willing To Relocate: Miami-Dade County, FL
  • Authorized To Work: US for any employer

Timeline

Front End

Total Wine & More
04.2024 - Current

Restaurant Team Member

Panera Bread
11.2021 - 02.2022

Front End Cashier

Ace Hardware
04.2021 - 01.2023

High School Diploma -

Southwest Miami Senior High School

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