Bryanna Collins
DeSoto,TX
Summary
Compassionate caregiver offers 3 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
8
8
years of professional experience
Work History
Home Health Care Provider
Illinois Department Of Human Services
02.2020 - 03.2025
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Front Desk Receptionist
Sturdi Iron
08.2019 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
Customer Service Representative
Teleperformance
06.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Delivery Driver
FedEx
03.2017 - 08.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
Thornton Fractional South High School
18500 Burnham Ave, Lansing Il 6043806.2010
Skills
- Activities of Daily Living (ADLs)
- Patient Progress Documentation
- Patient Care Recordkeeping
- Bathing Support
- Household Chores
- Greeting and Seating Clients
- Customer Service
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Call Screening
- Microsoft Office
- Multi-Line Telephone Skills
Timeline
Home Health Care Provider
Illinois Department Of Human Services
02.2020 - 03.2025
Front Desk Receptionist
Sturdi Iron
08.2019 - 02.2021
Customer Service Representative
Teleperformance
06.2018 - 07.2019
Delivery Driver
FedEx
03.2017 - 08.2018
High School Diploma -
Thornton Fractional South High School
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