Summary
Overview
Work History
Education
Skills
Timeline
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Bryanna Copeland

Owensboro,KY

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Childcare Provider

Pleasant Valley Community Church
02.2024 - Current
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.

Customer Service Associate

Chick-fil-A
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Increased team productivity with effective communication and coordination of tasks.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Retail Sales Associate

Bath & Body Works
09.2022 - 02.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.

Customer Service Cashier

Raising Cane's
11.2021 - 08.2022
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.

Cashier

Ritzy's
08.2020 - 10.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Recreational Aide

City of Owensboro
03.2019 - 07.2020
  • Restocked office, kitchen and other common areas to maintain adequate supplies.
  • Coordinated with vendors and contractors to schedule repairs, installations, and upgrades as needed.
  • Conducted routine safety drills to ensure preparedness in case of emergencies or natural disasters.
  • Enhanced overall facility aesthetics by maintaining an attractive and welcoming environment for employees, visitors, and clients.
  • Managed inventory of supplies and equipment, ensuring availability and proper maintenance for uninterrupted functionality.
  • Maintained cleanliness standards throughout the facility by implementing effective cleaning protocols and overseeing custodial staff performance.

Education

Associate of Applied Science - Radiography

Owensboro Community And Technical College
Owensboro, KY
05-2027

High School Diploma -

Daviess County High School
Owensboro, KY
05-2022

Skills

  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Microsoft outlook
  • Microsoft PowerPoint
  • Prioritization
  • Sales expertise
  • Order fulfillment

Timeline

Childcare Provider

Pleasant Valley Community Church
02.2024 - Current

Customer Service Associate

Chick-fil-A
03.2023 - Current

Retail Sales Associate

Bath & Body Works
09.2022 - 02.2023

Customer Service Cashier

Raising Cane's
11.2021 - 08.2022

Cashier

Ritzy's
08.2020 - 10.2021

Recreational Aide

City of Owensboro
03.2019 - 07.2020

Associate of Applied Science - Radiography

Owensboro Community And Technical College

High School Diploma -

Daviess County High School

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Bryanna Copeland