Bryanna Darby

• Deliver high-volume customer support while maintaining accuracy, professionalism, and compliance with banking regulations

• Resolve customer inquiries related to accounts, transactions, and billing while ensuring first-call resolution

• Build rapport with customers to improve satisfaction and trust

• Meet or exceed quality, productivity, and customer satisfaction metrics

• Maintain strict confidentiality and data security standards

• Registered and assisted patients by verifying insurance, collecting payments, and updating demographic information

• Provided compassionate, clear communication in a fast-paced healthcare environment

• Maintained HIPAA compliance and accurate patient records

• Coordinated with clinical staff to ensure smooth patient flow and positive experiences

• Managed and organized a middle school library serving students in grades 6th-8th maintaining an accessible and welcoming learning environment

• Assisted students with book selection, research projects, and information literacy skills

• Collaborated with teachers to support classroom curriculum and reading initiatives

• Cataloged, shelved, and maintained library materials using an organized classification system

• Supervised students during library periods, ensuring appropriate use of resources and technology

• Promoted reading engagement through book recommendations, displays, and school-wide literacy activities

• Maintained records of inventory, checkouts, and returns

• Ensured swimmer safety by enforcing pool regulations and responding quickly to emergencies

• Provided swim instruction to children and adults, adapting teaching methods to individual needs

• Maintained certifications and demonstrated responsibility and vigilance at all times

• Processed cash, credit, money orders, lottery, Western Union, and utility payments accurately

• Balanced cash drawers and prepared deposits

• Delivered friendly, efficient service during high-volume shifts

• Provided fast, courteous service in a high-pressure environment

• Accurately handled cash and card transactions

• Supported team operations and assisted with additional tasks as needed