Hi, I’m
Bryanna Donovan
Customer service Agent & Support Specialist
Central Point,OR
Summary
Professional customer service Representative with 8 years of Experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Motivated, and committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced in caregiving/nursing responsibilities. in regards to, providing quality care to patients in a variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
years of professional experience
Work History
Taco BellMedford, OR
Cashier
07.2022 - 12.2022
Job overview
- Assisted customers with returns, refunds and resolving transaction issues
- Processed customer payments and balanced cash drawers
- Demonstrated knowledge of menu items and corresponding ingredients
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods
- Stored food in designated containers and storage areas to prevent spoilage
- Greeted customers at counter to fulfill requests and answer questions
- Kept register accurate through correct billing, payment processing, and cash management practices
- Monitored food quality and freshness throughout day
- Made food according to standard recipes with requested changes for customer satisfaction
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and organized kitchen, dining and service areas
- Set up and broke down food service lines quickly to maintain service flow
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Prepared and served various food and drink items to customer specifications in fast-paced environments
Combined TransportCentral Point, OR
Driver Services Representative
06.2021 - 02.2022
Job overview
- Assist truck drivers with logs, roadside help, repairs, time-off answer inbound calls from drivers in need of assistance
- Clerical work, excel, Microsoft experienced
- Log entry, data entry, major decision making.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
Combined Transport
DS
06.2021
Job overview
- Rep/ Time off coordinator, Handling inbound/outbound calls with drivers
- Scheduling home time for 1000+ drivers
- While maintaining priority shipments stay moving
- Assisting drivers with breakdowns, troubleshooting comdata, and ELD systems
- As well as Booking hotel rooms, and paying invoices via comcheck/electronic CC
- Proficient use of Microsoft word, excel, office, and company's Custom made computer system
- Mandatory Follow through with documentation on every event listed above
- Directing phone calls to appropriate personnel
- Maintaining compassion, and respect of the drivers issues, emotions , and concerns
- Filled out DVIRs
Good life
Caregiving/CNA
08.2011 - 12.2013
Job overview
- I've been a caregiver in multiple situations, and locations
- I was a CNA at 18
- I was my fathers caretaker from 12-27 YOA
- My childhood errors have prevented me from reuniting with this exact position.
First Call Resolution
Customer Service Representative
09.2018 - 03.2019
Job overview
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Answered constant flow of customer calls with minimal wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
Education
The Job CouncilMedford
GED
08.2012
University Overview
- Professional Development: interviewing skills. Skills necessary for Entry level workforce. Microsoft office proficiency.
- 3.1 GPA
Skills
- Microsoft Word
- Commercial Cleaning
- Caregiving
- Cash handling
- Serving
- Retail sales
- Kitchen management
- Shift management
- Sales
- Customer service (10 years)
- Culinary experience
- Laundry
- Host/hostess experience
- Invoice Preparation and Processing
- Calm and Professional Under Pressure
- Information Protection
- Administrative and Office Support
- Decision-making
- Work Order Interpretation
- Excellent Communication
- Customer Relationship Management (CRM)
- Handling Customer Complaints
- Financial Controls
- System Implementation
- Responsive Communication
- Accounting and Bookkeeping
- Office Equipment Proficiency
- Computer Proficiency
- Cleaning Experience
- Kitchen Experience
- Food Service
- Home Care
- Food Safety
- Problem-solving
- Teamwork and Collaboration
- Dependable and Responsible
- Data Entry
Additional Information
- Authorized to work in the US for any employer
Timeline
Cashier
Taco Bell
07.2022 - 12.2022
Driver Services Representative
Combined Transport
06.2021 - 02.2022
DS
Combined Transport
06.2021
Customer Service Representative
First Call Resolution
09.2018 - 03.2019
Caregiving/CNA
Good life
08.2011 - 12.2013
The Job Council
GED
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