Bryanna Estrada
Manchaca
Summary
I have many years of service industry experience. I thoroughly enjoy my role as a Director of Operations, and love to see systems improve through the structure and organization that I put into place. That being said, I miss my time in customer service, and am seeking employment in a role that would allow me to learn and engage with guests in a customer facing role.
Overview
7
7
years of professional experience
Work History
Director of Operations
Greater Goods Coffee Roasting
06.2023 - Current
- Created and launched campaigns using Shopify
- Evaluated organizational performance through metrics and utilized insights to drive action
- Drove accuracy of company data tracking through regular auditing and reviews
- Accounts payables responsibilities
- Reviewed reporting from departments to determine the efficacy of communication and productivity
Barista/ Shift Lead/ General Manager
Greater Goods Coffee Roasting
02.2021 - Current
- Fulfilled orders to exact customer specifications for optimum satisfaction
- Documented complex orders to accurately process payments in POS system
- Prepared beverages with speed and accuracy to minimize customer wait times
- Retained knowledge of menu items to assist customers with beverage selections
Event Bartender
Jitterz
03.2022 - 05.2023
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Built strong relationships with regular clients, leading to increased bookings for private events.
- Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
Barista
Medici Roasting
08.2020 - 02.2021
- Created a friendly and safe environment for guests to return to throughout the day
- Maintained consistency for all coffee beverages during high volume shifts
- Maintained an organized and tidy cafe environment by regularly cleaning coffee equipment and espresso machine
- Consistently displayed curiosity and willingness to learn more about specialty coffee
Bartender/ Food Runner/ Hostess
Geraldine's
04.2018 - 03.2020
- Utilized knowledge of mixed beverages, specialty liquors and craft beers in order to serve customers and staff in a timely fashion
- Contributed to cocktail menu every quarter with unique and seasonal cocktails
- Prepared syrups, garnishes, shrubs and maintained batch and juicing pars consistently and independently
- Open and closed well/station independently
- Attended tastings and educational classes for various liquor representatives both on and off site
Education
Bachelor of Arts - Political Science
05.2016
Skills
- POS Systems
- Project Management
- Proficient in Shopify/ QuickBooks
- Proficient in Adobe Illustrator
- Schedule Oversight
- TABC/Food Handler's Certified
- Strategic planning and execution
Languages
Spanish
Professional Working
Timeline
Director of Operations
Greater Goods Coffee Roasting
06.2023 - Current
Event Bartender
Jitterz
03.2022 - 05.2023
Barista/ Shift Lead/ General Manager
Greater Goods Coffee Roasting
02.2021 - Current
Barista
Medici Roasting
08.2020 - 02.2021
Bartender/ Food Runner/ Hostess
Geraldine's
04.2018 - 03.2020
Bachelor of Arts - Political Science
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