BRYANNA FEATHERSTONE

I hav5+ months of experience. Completes forms and logs; types and generates detailed reports using computer applications. Provides customer service involving answering telephones and/or face-to-face contact in order to greet the public, take complaints, and answer inquiries. Patrols buildings and grounds in designated areas and checks in at assigned stations periodically; checks doors and windows for security; reports unusual situations; locks doors and turns out lights. Monitors surveillance video for unusual or suspicious activity; evaluates information received and determines appropriate course of action to be taken. Immediately reports unusual or suspicious activity by using telephone or radio equipment and maintains contact with appropriate emergency personnel. Controls access to buildings and facilities; verifies identification; directs visitors to proper locations. Identifies suspicious or unusual behavior of visitors to the buildings; contacts appropriate authorities if necessary. Patrols parking lots; directs traffic and personnel to destinations. Monitors radios and various alarms such as fire, security, boiler, and elevator in order to report emergencies and equipment malfunctions in accordance with established procedures; monitors sensors for mechanical equipment and reports failures to appropriate authorities; Responds to duress alarms, fire alarms, and other related problems; notifies staff if an emergency situation requires action. Observes departing personnel to guard against theft of property. Checks incoming vehicles at parking facilities to ensure that only authorized vehicles are using facilities; may place warning notations on unauthorized-parked vehicles. Uses computer system to control door access. Operate metal detecting devices and x-ray machines to scan for potentially dangerous items; I utilize security software to create employee badges for building access. I screen incoming persons, bags, and packages for weapons.

I have 6 months of experience. For daily operations I managed 10+ staff members. I logged information for the daily activity logs. I conducted interior/exterior patrols of buildings, and giving directions to individuals. Logged reports, collected important data, worked with programs (excel, word, and ehub).

• Responded quickly to emergency situations to assess and deflect issues.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

1 year of experience. Supervised security officers assigned to shifts. Used business applications, maintained/updated daily logs, clerical task; maintained/updated daily activity log of all radio traffic, traffic control, created daily stat report and completed a pass on log for following shift, also the following duties in this summary. Worked with programs such as excel, word, outlook, and Gentec. Recorded and organized hours of employees. Answered multiple incoming calls (customer inquiries or service complaint)/security radios/call for assistance boxes. Deployment posts and employee attendance, maintained/updated logs for foot patrols, vehicle patrols, motorist assists, and tickets issued. Provided an awareness of security to ensure the safety of all mall/parking patrons, escorted contractors/vendors to various parts of the building, patrolled cameras, checked vacant spaces, unsecured/secured doors and docks, performed wand checks using hand-held, underground and main parking garages and Columbus Commons. Assisted customers with vehicle locates, jump starts and escorts upon request, wrote/filed reports of any property damage, incident or personal injury using business applications, worked with both CPD and CFD in emergencies, and public relations, crowd/traffic control for events at the Columbus Commons parks.