Bryanna Frierson
Brooklyn,NY
Summary
Highly proficient Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving Clerk
DHL
Atlanta, GA
09.2023 - 08.2024
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Implemented lean principles within the warehouse environment to eliminate waste from operations while maintaining high-quality standards consistently.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Promoted a culture of continuous improvement by sharing best practices amongst team members and encouraging feedback on process enhancements.
Independent Contractor
Techforce Computer Services
Nashville, TN
08.2022 - 09.2023
- Collaborated with clients to define project requirements and deliverables.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Developed and maintained user documentation to establish product understanding.
- Debugged and resolved technical issues related to website and mobile applications to minimize disruptions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
MAIL HANDLER
United States Postal Service, USPSCE
Nashville, TN
05.2019 - 08.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
Lab Production Specialist
Smile Direct Club
Nashville , TN
01.2018 - 05.2019
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Set and oversaw quality assurance guidelines for laboratory work.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Cashier
Logans Roadhouse
Nashville, TN
02.2016 - 01.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Stocked, tagged and displayed merchandise as required.
Education
Theatre Art Appreciation College Algebra Chemistry Tennessee History Business Communication Pre Calculous Seminar Social/ -
Bachelor of Business Administration - Engineering Technology
Middle Tennessee State University
Murfreesboro, TNSkills
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Time Management
- Interpersonal Skills
- Complaint Resolution
- Communication
- Patience
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Decision Making
- Product Knowledge
- Cross Selling / Up-Selling
- Service-Based Selling / Telesales
- Dixa
- ERP
- Freshdesk
- Jira Service Desk
- MyTalk
- Salesforce
- Talkdesk
- Zendesk
- MS Excel, PowerPoint, Word
- Microsoft Office Skills
- Customer Loyalty
- Error Correction
- Set Up Devices
- Operating System Configuration
- Maintain Systems
- Operation System Software
Affiliations
Christian Leadership, Member 2011 - 2012 Drama Club, Member 2011 – 2012
Timeline
Shipping and Receiving Clerk
DHL
09.2023 - 08.2024
Independent Contractor
Techforce Computer Services
08.2022 - 09.2023
MAIL HANDLER
United States Postal Service, USPSCE
05.2019 - 08.2022
Lab Production Specialist
Smile Direct Club
01.2018 - 05.2019
Cashier
Logans Roadhouse
02.2016 - 01.2018
Theatre Art Appreciation College Algebra Chemistry Tennessee History Business Communication Pre Calculous Seminar Social/ -
Bachelor of Business Administration - Engineering Technology
Middle Tennessee State University
Similar Profiles
Samuel Su'aSamuel Su'a
Forklift Operator at DHLForklift Operator at DHL
Trinard D. GreenTrinard D. Green
Tasker at DHLTasker at DHL
Robert FacioRobert Facio
Stand-Up Forklift Operator at DHLStand-Up Forklift Operator at DHL
Sandra RhodesSandra Rhodes
Recruiter at DHLRecruiter at DHL
Nick CahillNick Cahill
Enterprise Account Executive at AccessiBeEnterprise Account Executive at AccessiBe