Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryanna Gomez

Austin,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Shopper

Instacart
Austin, TX
12.2022 - 12.2023
  • Tracked inventory levels to ensure adequate stock availability for shoppers.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Collaborated with store management on special promotions and campaigns.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Suggested comparable products to replace out-of-stock items.
  • Listened to customer needs to identify and recommend best products and services.
  • Utilized problem solving skills to resolve customer complaints professionally.
  • Processed payments and returns accurately and promptly.
  • Reviewed sales data to identify trends in customer preferences and adjusted merchandising accordingly.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Completed pickup and shopping orders for customers within local area.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Asked store associates for help locating missing products.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Verified pricing accuracy throughout the store using price tags and labels.

Truck Loader

UPS
Austin, TX
11.2022 - 12.2022
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.
  • Secured cargo in trucks with straps, load bars, blocks and other materials.
  • Returned unused or empty pallets back to correct warehouse space.
  • Stacked goods onto shelves according to size, type and quantity specifications.
  • Read and attached appropriate labels and tags to products and packages for identification purposes.
  • Processed orders quickly and accurately while adhering to company policies and procedures regarding shipping and receiving activities.
  • Adhered to established safety regulations while performing job duties.
  • Inspected merchandise for damage prior to loading or unloading.
  • Assisted sorters by loading trucks with assigned packages for routes.
  • Scanned 35 packages per day to verify proper shipping information.
  • Maintained accurate records of shipments loaded or unloaded.
  • Checked load-related documentation to promote completeness and accuracy.
  • Maintained cleanliness of work area at all times by sweeping floors, cleaning up spills.
  • Monitored product movement to and from storage tanks, coordinating with other workers to maintain product flow.
  • Followed safety procedures when handling hazardous materials or operating heavy machinery.
  • Maximized truck space by loading efficiently.
  • Participated in team meetings providing input into warehouse processes improvement initiatives.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Observed proper lifting techniques when manually loading or unloading freight from trucks.
  • Assisted in the organization of the warehouse by placing incoming items in designated areas.
  • Communicated load, product or pallet issues to supervisor.
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Provided assistance in receiving dock area including helping unload trailers when necessary.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Food Service Worker

Dominos's Pizza
Austin, TX
10.2022 - 11.2022
  • Greeted customers upon arrival in the dining area.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Refilled condiments, napkins and server workstations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Followed recipes and customer requests to prepare meals.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored inventory levels of food items used during meal services.
  • Made meals in accordance with company standards and requirements.
  • Served meals to customers in a friendly and courteous manner.
  • Utilized point-of-sale systems for taking orders from customers.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Operated cash register to process cash, check, and credit card transactions.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Delivered food orders promptly and accurately to guests tables.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Packaged and bagged cooked food and prepared items.
  • Followed established cash handling procedures when collecting payment from customers.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Maintained safe food handling practices to prevent germ spread.

Insulation Installer

Apache Industrial Services
Channelview, TX
07.2022 - 10.2022
  • Utilized fabricating equipment to cut, bend and straighten sheet metal for insulation projects.
  • Applied adhesive or mechanical fasteners to secure insulation in place.
  • Protected insulated pipes from damage or decay by installing and securing sheet metal.
  • Sealed and finished insulated surfaces or access holes with plastic covers or sealants.
  • Demonstrated thorough understanding of and skill for insulation preparation and installations.
  • Satisfied customers with neat, efficient work and by consistently meeting planned deadlines.
  • Repaired damaged areas by removing old insulation and replacing it with new material.
  • Sealed seams between sheets of rigid board insulation with mastic or tape sealant.
  • Worked effectively in different positions and at heights to lift rolls, reach spaces and place products.
  • Performed preventive maintenance on equipment used for cutting, measuring, and installing insulation.
  • Removed and sealed off old asbestos insulation following strict remediation protocols.
  • Completed projects within deadlines while adhering to quality standards set by management.
  • Measured and cut insulation materials to fit specific dimensions.
  • Sprayed foam insulation into wall cavities to improve protections for existing structures.
  • Selected appropriate insulation, ranging from mineral wool to fiberglass, based on characteristics of material and use.
  • Installed loose or foam insulation in tight spaces to meet building code requirements.
  • Removed old insulation and asbestos by following strict safety procedures.
  • Distributed insulating materials evenly into small spaces within floors, ceilings or walls with blowers and hose attachments.
  • Inspected insulation for defects prior to installation.
  • Caulked gaps between floorboards and walls after installation of insulation was complete.
  • Maintained records of all installations performed and materials used in each job.
  • Maintained equipment, making repairs and modifications to extend life of such tools.
  • Installed insulation in residential and commercial buildings according to customer specifications.
  • Educated customers on the benefits of different types of insulations available.
  • Used hand tools and wires to fit, wrap or staple insulating materials to structures or surfaces.
  • Determined appropriate amounts and types of insulation needed and installation methods required to satisfy project demands.
  • Assisted with the fabrication of insulation blankets, pads, and other materials as needed.
  • Measured and marked dimensions of work materials and surfaces using various tools.
  • Ensured work area was clean and properly ventilated throughout the entire process.
  • Operated various hand tools including saws, knives, staplers, hammers, drills, and screwdrivers.

Shift Manager

McDonald's
Pasadena, TX
04.2021 - 03.2022
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Observed and monitored utilization of equipment.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Upheld company standards and compliance requirements for operations.
  • Reviewed financial statements to meet targets during shift.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Coached employees on interactions with customers to drive exceptional service.
  • Helped employees accomplish tasks during peak periods.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Responded quickly and effectively to emergency situations as they arose.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Resolved conflicts between staff members in a professional manner.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Shift Supervisor

Kroger
Alvin, TX
01.2018 - 04.2021
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Provided on-the-job training to new staff members.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Reinforced rules to promote superior employee performance.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Investigated accidents or incidents occurring during shift hours.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Resolved customer complaints in a timely manner.

Sales Associate

Rue 21 Store
Alvin, TX
01.2017 - 01.2018
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Attended weekly team meetings to review performance goals and objectives.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Computed purchases and received and processed cash or credit payment.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Described merchandise and explained use, operation and care.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Used technology resources to assist customers in locating and selecting items.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Adhered to company initiatives and achieved established goals.
  • Assisted customers with product selection, sizing and styling.

Education

High School Diploma -

Alvin High School
Alvin, TX
05-2019

Skills

  • Flexible Schedule
  • Attention to Detail
  • Prioritizing Orders
  • Documentation and Reporting
  • Decision-Making
  • Sales Proficiency
  • Upbeat and Outgoing Attitude
  • Advertising and Marketing
  • Online Order Processing
  • Verifying Order Accuracy
  • Purchase Recommendations
  • Planning and Organization
  • Customer Service
  • Relationship Building
  • Heavy Lifting
  • Product Expertise
  • Order Coordination
  • Payment Processing
  • Product Knowledge
  • Customer Relations
  • Sales Expertise
  • Business Planning
  • Goal Setting
  • Personnel Management
  • Quality Assurance
  • Sales Tracking
  • Customer Service Management
  • Inventory Management
  • Schedule Management
  • Marketing Strategies
  • Special Promotions Planning
  • Training Management
  • Performance Improvement
  • Performance Monitoring
  • Small Business Development
  • Service Quality Improvement
  • Staff Training
  • Marketing
  • Strategy Development
  • Workforce Management
  • Financial Administration
  • Sales Techniques
  • Strategic Planning
  • Staff Supervision
  • Resource Utilization
  • Negotiation
  • Employee Mentoring
  • Procedural Improvements
  • Staff Management
  • Customer Relationship Management (CRM)
  • Financial Management
  • Financial Records Analysis
  • Business Development

Languages

Spanish
Limited

Timeline

Shopper

Instacart
12.2022 - 12.2023

Truck Loader

UPS
11.2022 - 12.2022

Food Service Worker

Dominos's Pizza
10.2022 - 11.2022

Insulation Installer

Apache Industrial Services
07.2022 - 10.2022

Shift Manager

McDonald's
04.2021 - 03.2022

Shift Supervisor

Kroger
01.2018 - 04.2021

Sales Associate

Rue 21 Store
01.2017 - 01.2018

High School Diploma -

Alvin High School

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Bryanna Gomez