Bank Teller
Farmers & Merchants Bank
Santa Ana , CA
08.2023 - Current
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Prepared reports on transaction activity for management review.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Performed cash handling duties including counting currency, coins and checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Built and maintained client relationships through quality, personalized interactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
