Bryanna Guerra
Norman
Summary
A second-year full-time college student working towards a degree in Nursing. Known for reliability and adaptability, with swift capacity to learn and apply new skills, and committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Rally House
08.2024 - 01.2025
- Managed returns, exchanges, and refunds in accordance with store policy.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Restaurant Hostess
Red Robin
01.2024 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Hostess
La Fiesta
06.2021 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Restaurant Hostess
Applebees
10.2020 - 05.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Prepared dining room for service by cleaning, organizing tables, and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Duncan High School
Duncan, OK05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Rally House
08.2024 - 01.2025
Restaurant Hostess
Red Robin
01.2024 - 05.2024
Restaurant Hostess
La Fiesta
06.2021 - 04.2022
Restaurant Hostess
Applebees
10.2020 - 05.2021
High School Diploma -
Duncan High School
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