Bryanna Hartung
Wheaton,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Transit professional skilled in improving sales growth, compliant bids, and project coordination.
Overview
9
9
years of professional experience
Work History
Proposal and Compliance Coordinator
Transdev Services, Inc.
08.2021 - Current
- Assisted in the defense of $250M in current contracts through competitive procurements
- Assisted in the growth of the company by $110M in new business - with 14 new contract startups
- Assigned to Fixed Route, Paratransit, Rail, Autonomous Vehicles, ADA, Transit Management, and Maintenance RFPs
- Produces and successfully delivers all hard copy Proposals as well as electronic uploads
- Provides updates on the status of contract processes to the leadership team and other key personnel
- Collaborates with multiple departments to gather data, answer questions, and assist with any departmental bid requirements that require outreach
- Knowledgeable on DBE, SBE, MBE, WBE, MWBE, and VBE requirements on a state, and federal level
- Develops strong relationships with associated departments to coordinate bids compliant with federal, state, and client requirements
- Serves as liaison between remote Business Development team and other corporate departments, clients, and vendors (EX. Legal, Finance, HR, Marketing/Communications, Maintenance, Performance, and Operations)
- Developed effective tracking systems for reporting potential non-compliance incidents swiftly and accurately.
- Identifies potential risks to ensure compliance
- Develops graphics for proposals and works closely with the direct marketing team
- Collects data and produces all materials for client interviews
- Selected as a member of the "On The Launch Pad", and Women's Mentorship program.
- Ensures all client, subcontractor, and federal forms are completed accurately and submitted appropriately
- Proficient with Microsoft Office, Adobe, and Government procurement portals
- Assists Operations and Performance team with new contract start-ups, and transitions (On-site)
- Collaborates with subcontractors and vendors addressing specific contact needs
Aftermarket Administrator/Client Service Representative
ECP Incorporated
01.2021 - 08.2021
- Maintained and updated files and records to support efficient billing and sales operations
- Handled issues such as consumer and dealer questions
- Resolved customer complaints regarding sales and products
- Engaged with customers to quickly identify needs, negotiate contracts, and process warranties
- Coordinated with clients to review and verify billing requirements
- Distributed invoices to consumers and clients
- Reviewed documents such as purchase orders and sales tickets to calculate charges due
- Navigated multiple computer programs during each call to locate information, document interactions, and put solutions into motion.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Corporate Trainer/ Restaurant Start-up Analyst
4 Star Restaurant Group
04.2015 - 03.2020
- Designed, implemented, and conducted customized training programs for new staff
- Conducted front-end analyses to determine department needs and assess performance gaps
- Coached, evaluated, and motivated staff to refine employee abilities and performance
- Coordinated new employee orientations to immerse the trainees in company culture and practices
- Assessed individual needs to develop customized training plans
- Planned and developed training materials to support ongoing learning and professional development of new employees
- Kept training space tidy and organized to promote safety during training and demonstrations
- Identified workers struggling with concepts and discussed needs with supervisors
- Managed daily checklists and delegated assignments to keep the restaurant professional and customer-ready.
Education
High School Diploma -
Glenbard East High School
Lombard, Illinois 05.2014
Skills
- Project Coordination
- Compliance Reporting and Monitoring
- RFP Evaluation
- Quality Assurance
- Risk Management
- Project Support
- Record Keeping and Data Compilation
- Relationship Building
- Creative Problem-Solving
- Clear Verbal and Written Communication
- Experienced in Microsoft Programs, Adobe, and CRM Software
References
- Dan Lee, Associate General Counsel, (850) 529-7926, daniel.lee@transdev.com
- Stacey Cash, Customer Service Manager/Former Procurement Lead, (702) 379-8921, staceyncash@gmail.com
Timeline
Proposal and Compliance Coordinator
Transdev Services, Inc.
08.2021 - Current
Aftermarket Administrator/Client Service Representative
ECP Incorporated
01.2021 - 08.2021
Corporate Trainer/ Restaurant Start-up Analyst
4 Star Restaurant Group
04.2015 - 03.2020
High School Diploma -
Glenbard East High School
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