Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryanna Holt

Chicago,IL

Summary

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

15
15
years of professional experience

Work History

General Merchandise Clerk

Jewel-Osco
08.2022 - Current
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
  • Trained new employees on store policies, procedures, and best practices for optimal job performance.
  • Contributed to increased sales through effective product displays and strategic merchandising techniques.
  • Collaborated with fellow team members to ensure smooth operation of the store during peak hours.

Dog Handler/Mushers Assistant

Got Dogs Racing Kennel
09.2011 - 10.2012
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
  • Managed up to 25 dogs of varying breeds and sizes, providing attentive care.
  • Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
  • Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
  • Transported dogs safely and maintained clean driving record.
  • Maintained all paperwork, gear, and food during events.
  • Maintained financial logs for all expenses, event entries, and race winnings.

Desk Clerk/Night Auditor

AmericInn Hotel & Suites
07.2010 - 02.2012
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
  • Maintained daily audits for weekly sales and expense journals.

Dishwasher/Prep Cook/Pizza Chef Assistant

Telemark Resort
06.2009 - 05.2010
  • Prepared and cooked meals and sides to guest orders.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

Education

Accounting And Business Management

Wisconsin Indianhead Technical College
Ashland, WI

High School Diploma -

Drummond High School
Drummond, WI
05.2010

Skills

  • Cleaning duties
  • Sales floor support
  • Shelf Stocking
  • Stock replenishment
  • Customer inquiries
  • Problem-solving skills
  • Cash Handling
  • Customer Satisfaction Focus
  • Hospitality industry expertise
  • File Management
  • Team player attitude
  • Appointment Setting

Timeline

General Merchandise Clerk

Jewel-Osco
08.2022 - Current

Dog Handler/Mushers Assistant

Got Dogs Racing Kennel
09.2011 - 10.2012

Desk Clerk/Night Auditor

AmericInn Hotel & Suites
07.2010 - 02.2012

Dishwasher/Prep Cook/Pizza Chef Assistant

Telemark Resort
06.2009 - 05.2010

Accounting And Business Management

Wisconsin Indianhead Technical College

High School Diploma -

Drummond High School

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Bryanna Holt