Bryanna Innis
New York,NY
Summary
Motivated and adaptable professional with experience in education, customer service, and administrative support. Proven ability to build strong relationships, manage tasks efficiently, and create positive, productive environments. Known for being detail-oriented, dependable, and passionate about helping others succeed. Seeking opportunities to contribute to a mission-driven team while continuing to grow professionally.
Overview
5
5
years of professional experience
Work History
Academic Enrichment Coach
New York Edge
The Bronx, New York
10.2024 - Current
- Provide academic support through tutoring, homework help, and test preparation for elementary students.
- Track student progress and set academic goals in collaboration with staff and families.
- Act as a positive role model and mentor, fostering personal growth and resilience.
- Build trusting relationships with students, parents, and teachers to enhance engagement.
- Promote social-emotional learning through structured enrichment activities.
Clerical Associate
NYC Health + Hospitals
The Bronx, New York
07.2024 - 10.2024
- Scheduled appointments and coordinated patient communications, improving operational efficiency.
- Managed administrative tasks such as filing, data entry, and records maintenance.
- Supported billing and insurance processing to reduce errors and improve turnaround time.
- Communicated with patients to provide information about services offered.
Customer Service Associate
Walgreens
The Bronx, New York
09.2023 - 10.2024
- Delivered exceptional service by assisting customers with purchases and resolving inquiries.
- Maintained inventory and restocked shelves, ensuring store readiness and organization.
- Operated cash register and processed transactions with speed and accuracy.
- Helped ensure a supportive pharmacy environment, assisting patients with basic needs and offering emotional support when needed.
- Contributed to overall store cleanliness and order.
Front Desk Receptionist
Le Pink Hair Studios
New York, New York
12.2022 - 03.2023
- Greeted clients, scheduled appointments, and responded to phone and in-person inquiries.
- Maintained accurate client records and managed billing and payments.
- Ensured cleanliness and order at the front desk to create a welcoming atmosphere.
Team Member
Sweetgreen
New York, New York
06.2021 - 12.2022
- Prepared meals according to quality and safety standards in a fast-paced environment.
- Handled cash transactions, balanced registers, and maintained financial accuracy.
- Maintained a clean and organized workspace to meet health and safety guidelines.
- Addressed customer concerns professionally, improving overall satisfaction.
Camp Counselor
Kips Bay Boys & Girls Club
The Bronx, New York
07.2020 - 08.2020
- Supervised daily activities for 50+ children, ensuring a safe and engaging environment.
- Designed and led educational programs to promote learning during summer break.
- Collaborated with staff to manage behavior, resolve conflicts, and support child development.
- Communicated progress to parents through regular updates and reports.
Skills
- Customer Service
- Time Management
- Leadership & Mentoring
- Problem Solving
- Detail-Oriented
- Administrative Support
- Conflict Resolution
- Communication
- Team building
Timeline
Academic Enrichment Coach
New York Edge
10.2024 - Current
Clerical Associate
NYC Health + Hospitals
07.2024 - 10.2024
Customer Service Associate
Walgreens
09.2023 - 10.2024
Front Desk Receptionist
Le Pink Hair Studios
12.2022 - 03.2023
Team Member
Sweetgreen
06.2021 - 12.2022
Camp Counselor
Kips Bay Boys & Girls Club
07.2020 - 08.2020