Bryanna Johnston
Newport,MI
Summary
Detail-oriented individual with exceptional communication and active listening skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Counselor
Therapeutics, LLC
09.2023 - Current
- Provide screening for clients entering our recovery program.
- Conduct group counseling sessions with an array of topics covered.
- Conduct individual sessions for clients in treatment for opioid addiction.
- Complete intake process for clients within established time frame as indicated, including completion of all required critical documents, including clinical assessments (ASAM), Initial Treatment plan, Treatment Plan updates and timely counseling notes.
- Review PTSD, Trauma, and asQ assessment with client for completion.
- Follow all confidentiality guidelines, including HIPAA and 42 CFR.
- Work with the Scheduling Coordinator to ensure all intakes are scheduled appropriately.
- Ensure all consents are updated and uploaded to EMR systems for authorizations.
- Ensure all demographic information is input correctly and accurately in profile charts.
- Coordinate with Administration to ensure all documentation is signed and uploaded correctly.
- Ensure all admission activities are complete.
- Monitor and complete discharge activity in CRCT/ODIN.
- Complete authorizations and insurance verifications.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Lead Mental Health Technician
Beaumont Behavioral Health
10.2022 - 07.2023
- Assigned duties to team members at beginning of each day.
- Worked personally with charge nurse to make important patient decisions
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Trained new hire staff in CPI.
- Organized games and other activities to engage patients and offer mental stimulation.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Case Manager Assistant
Henry Ford Wyandotte Hospital
06.2022 - 08.2022
- Assist case managers with patient-related tasks.
- Issue IMM letters to patients and facilitate appeals.
- Perform other office related tasks (scanning documents, calling family members, issuing DPOA documents and guardianship papers).
Psychiatric Care Specialist
Havenwyck Hospital
10.2021 - 07.2022
- Recorded patient conditions and vital signs.
- Organized games and other activities to engage patients and offer mental stimulation.
- Maintained clean and well-organized environment for patient happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Help Desk Technician
e-Learning and Instructional Support
10.2019 - 12.2021
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Waitress/Bartender
Brewligans
05.2021 - 09.2021
- Greeted customers, answered questions, and recommended specials to increase profits
- Stocked server areas with supplies before, during and after shifts
- Relayed orders to service bar and kitchen via point-of-sale register system
- Tended Bar for bar customers and servers.
Waitress
BJ's Restaurant & Brewhouse
09.2020 - 05.2021
- Stocked server areas with supplies before, during and after shifts
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Provided exceptional service to high volume of daily customers.
Waitress
Sammy's Cucina
10.2017 - 08.2020
- Provided exceptional service to high volume of daily customers
- Presented menus to patrons, answered questions about menu items, and made recommendations
- Refilled drinks and checked with diners to meet specific needs
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Bachelor in Psychology with a Minor in Communications -
Oakland University
Rochester, MI04.2024
Skills
- Substance Abuse Counseling
- Individual Counseling
- Behavioral assessment
- Treatment Planning
- Suicide Prevention
- Office Administration
- HIPAA
- Group therapy facilitation
- Great active listening skills
- Diagnostics skills
Certification
- First Aid Certification
- CPR Certification
- CPI Instructor Certification
- CADC-DP
Timeline
Associate Counselor
Therapeutics, LLC
09.2023 - Current
Lead Mental Health Technician
Beaumont Behavioral Health
10.2022 - 07.2023
Case Manager Assistant
Henry Ford Wyandotte Hospital
06.2022 - 08.2022
Psychiatric Care Specialist
Havenwyck Hospital
10.2021 - 07.2022
Waitress/Bartender
Brewligans
05.2021 - 09.2021
Waitress
BJ's Restaurant & Brewhouse
09.2020 - 05.2021
Help Desk Technician
e-Learning and Instructional Support
10.2019 - 12.2021
Waitress
Sammy's Cucina
10.2017 - 08.2020
Bachelor in Psychology with a Minor in Communications -
Oakland University
- First Aid Certification
- CPR Certification
- CPI Instructor Certification
- CADC-DP
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