Bryanna Lopez
Paterson,NJ
Summary
Self-Driven person with a strong desire to achieve the goals of the company by having the ability to adapt to different situations through excellent communication skills. Detail-Oriented and analytical professional seeking a position where I can use my knowledge and past experiences to be a valuable member of the team.
Overview
7
7
years of professional experience
Work History
Office Manager
Town Physical Therapy
Maywood, NJ
09.2019 - Current
- Recruited, hired and managed 30+ associates, developing them into productive team members
- Prepared bi-weekly payroll for team of salaried and hourly employees.
- Prepared work schedules and assigned specific duties
- Complied data using excel, working with 5 office advisors to infer meaningful insights that improved organizational processes
- Drafted monthly and yearly reports on company total patient visits to assess successes and account for deficiencies
- Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Responsible for generating and sending demand letters to patients with outstanding balances, effectively managing debt collection processes.
- Managed the tracking of incoming and outgoing patient referrals, ensuring accurate documentation and timely follow-up.
- Developed and maintained direct reports for employees, providing regular feedback and performance evaluations to support professional growth and organizational success.
- Conducted biweekly audits to verify the accuracy and completeness of administrative tasks, ensuring adherence to established standards and procedures.
Checkout Supervisor
Kmart, Sears Holding
Elmwood Park, NJ
06.2017 - 07.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Mentored new team members on POS system operation, customer service strategies and sale goals
- Helped customers complete purchases, locate items and join reward programs
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
MBA - Business Analytics
Montclair State University
Montclair, NJ05-2024
Bachelor of Science - Biology
Montclair State University
Montclair, NJ06-2021
High School Diploma -
Eastside High School
Paterson06.2017
Skills
- Analytical Thinking and problem solving
- Strong organizational and communication skills
- Accurate and detail-oriented
- Leadership Experience
- Attention to Detail
- MS Word & Excel
- Data Analysis
- AR Expertise
- Payroll Operations
- Bookkeeping
Timeline
Office Manager
Town Physical Therapy
09.2019 - Current
Checkout Supervisor
Kmart, Sears Holding
06.2017 - 07.2018
MBA - Business Analytics
Montclair State University
Bachelor of Science - Biology
Montclair State University
High School Diploma -
Eastside High School
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